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Oracle Helps Organizations Improve Productivity Across Global Supply Chains

Tue, 2019-05-14 07:05
Press Release
Oracle Helps Organizations Improve Productivity Across Global Supply Chains New Oracle Supply Chain Management (SCM) Cloud logistics updates help improve responsiveness, optimize shipments and asset utilization, and improve productivity

Redwood Shores, Calif.—May 14, 2019

To help organizations design and operate efficient and agile supply chains, Oracle today announced a series of logistics management updates to Oracle Supply Chain Management (SCM) Cloud. The updates include a new logistics network modeling product and enhanced transportation management and global trade management capabilities. The latest innovations can help customers drive better business outcomes by enhancing supply chain responsiveness, optimizing shipments and asset utilization, and improving productivity across global supply chains.  

“Expectations are not only increasing, they also are constantly evolving. To meet these demands, organizations need customer-driven supply chains that deliver the agility required to rapidly respond,” said Derek Gittoes, vice president, SCM Product Strategy, Oracle. “Disruptions due to customer demand volatility, new product introductions, government regulation changes, and a host of other factors, leave supply chain professionals struggling to adapt. To eliminate this guessing game of how best to respond, we are giving our customers the insights they need to improve decision making and increase efficiency of logistics operations.”

To help organizations quickly and easily analyze and respond to logistics network changes, Oracle has added a new Logistics Network Modeling product to Oracle Logistics Cloud. The new product enables customers to analyze logistics networks using real-time, operational data—all within the context of their own cloud environment. Unlike point solutions that often inaccurately model real-world conditions, Logistics Network Modeling analyzes real production data in the context of a customer’s unique rules, policies, and planning algorithms to show the true impact of change on logistics operations. This enables Oracle customers to enhance decision making and quickly improve agility and profitability.

“With global trade policies in flux, organizations of all sizes are struggling to make sense of changing regulations and unstable global duty rates,” said Gittoes. “To help our customers combat global trade instability and improve efficiency, while lowering costs and minimizing risk, we have introduced a series of updates to Oracle Transportation Management Cloud Service and Oracle Global Trade Management Cloud Service. The latest updates can help our customers reduce risk and take advantage of preferential trade contracts and agreements.”

To help customers lower supply chain costs, reduce supply chain risk, and adapt to evolving trade regulations, Oracle has updated Oracle Transportation Management Cloud and Oracle Global Trade Management Cloud. The latest updates enable customers to better support trade compliance and customs processes, such as country of origin management, or certificate management associated with trade agreements. The net result is more effective use of preferential trade agreements, which can lead to lower supply chain costs and reduced risk.

"Goods are traveling further and faster than ever before, and as supply chains flatten the globe, understanding the complexities and interferences that may arise in real-time can be a game changer for those orchestrating the operations,” said Victoria Brown, research director of Global Supply Chain at IDC. “Furthermore, being able to not only manage those interruptions, but also the cross-border considerations at hand, expedites and simplifies global operations management for shippers helping them take back control of their cargo and freight."

For additional information on Oracle Supply Chain Management (SCM) Cloud, visit FacebookTwitter or the Oracle SCM blog.

Contact Info
Bill Rundle
Oracle
+1.650.506.1891
bill.rundle@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Bill Rundle

  • +1.650.506.1891

Oracle Helps Comms Providers Intelligently Launch New Services

Tue, 2019-05-14 07:00
Press Release
Oracle Helps Comms Providers Intelligently Launch New Services New AI-based tech fuels the creation of more relevant, impactful digital offers for customers

Redwood Shores, Calif.—May 14, 2019

Customers today simply expect more from their communications service providers (CSPs). Instead of buying expensive broad scale offerings, customers want CSPs to propose services, devices, plans and pricing that best meet their unique lifestyle or business needs.

To meet this demand, Oracle has developed the Oracle Enterprise Catalog for Communications, as part of the Oracle Digital Experience for Communications solution. Oracle Enterprise Catalog for Communications empowers CSPs to easily launch new service offers and tailor them to specific customer micro-segments to improve engagement. By providing a common and consistent definition of product information, Oracle Enterprise Catalog for Communications helps CSPs simplify and streamline offer introduction across sales, ecommerce, ordering, fulfillment and billing.

For example, a CSP can quickly launch a compelling new digital content offer – one that might include music, video, 5G and an IoT-based digital assistant – by easily configuring its pricing, discounts and promotions for  various channels and fulfillment paths– all from one central platform. 

“At Oracle, data is simply part of our DNA,” said Rob Tarkoff, executive vice president and general manager, Oracle CX Cloud. “We use the industry’s richest dataset available to accurately anticipate customer needs, then leverage this in our innovative CX cloud applications like Oracle Enterprise Catalog for Communications. This enables CSPs to rapidly design and launch compelling AI-recommended offers that target the right customers, in just the right way, and at just the right time to maximize uptake, revenue, customer satisfaction and loyalty.”

A New Era of Tailored Communications Services

Expected to be generally available in Oracle’s fiscal year 2020, Oracle Enterprise Catalog for Communications enables CSPs to rapidly create offer bundles of existing products, commercial terms and conditions, as well as the creation of completely new product offerings.

As part of the Oracle Digital Experience for Communications solution, Oracle Enterprise Catalog for Communications gives service providers in communications and media the means to accelerate their digital business. Oracle Enterprise Catalog for Communications is a key component within Oracle’s intelligent, holistic offer introduction framework that enables higher commercial success with fewer offer launches. It starts with offer ideation, leveraging social, marketing and intelligent customer insights to generate relevant, personalized and timely offers for specific customer audiences. Once the offers are designed by Oracle Enterprise Catalog for Communications, the framework then enables the launch and presentation of offers through customers’ channels of choice, using AI to increase offer uptake and providing CSPs with real time offer analytics.

“As CSPs look to launch and expand new 5G and IoT-based digital services increasingly with ecosystem partners, it is essential they be able to accurately determine which offers are most likely to drive adoption with specific audiences,” said John Abraham, principal analyst, research, Analysys Mason. “But to drive profitable revenue growth, CSPs also need the operational agility to define and synchronize their product and offer details – what they sell, what gets ordered and delivered and what gets billed – across all participating systems.”

Embracing the Larger Comms Ecosystem through Open Standards

Oracle Enterprise Catalog for Communications is based on the TM Forum canonical communications model and supports full offer lifecycle management. As an enterprise catalog, Oracle Enterprise Catalog for Communications is pre-integrated with Oracle’s sales, commerce, fulfillment and billing capabilities and Oracle Siebel CRM for ease of importing catalog information. Oracle Enterprise Catalog for Communications also integrates with external participating systems using the standards-based TM Forum Open API as part of a broader concept to cash to care solution.

“With this announcement and as a signatory to the TM Forum Open API manifesto, Oracle is further demonstrating the industry value of adopting extensible open APIs to expose and consume a catalog of capabilities to drive innovation and monetization of new products and services,” said George Glass, vice president architecture & APIs, TM Forum. “The adoption of these APIs enables companies like Oracle to execute at digital speeds and capitalize on the opportunities presented by an increasingly connected world.”

Contact Info
Katie Barron
Oracle
+1.202.904.1138
katie.barron@oracle.com
Amy Dalkoff
Hill+Knowlton Strategies
+1.312.255.3078
amy.dalkoff@hkstrategies.com
About Oracle Communications

Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience. www.oracle.com/communications

To learn more about Oracle Communications industry solutions, visit: Oracle Communications LinkedIn, or join the conversation at Twitter @OracleComms.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

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Katie Barron

  • +1.202.904.1138

Amy Dalkoff

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Rising Star in Digital Telco Market Calls on Oracle

Tue, 2019-05-14 07:00
Press Release
Rising Star in Digital Telco Market Calls on Oracle Circles.Life deploys Oracle to monetize digital telco and lifestyle services

Redwood Shores, Calif.—May 14, 2019

Asia’s first fully digital telco, Circles.Life is working with Oracle to give power back to the customers and lead innovation in the digital industry. Oracle’s monetization engine empowers Circles.Life’s customers with the freedom to control their telco needs and customize their plans directly on the Circles.Life app.

As the company plans to expand internationally and create more digital lifestyle products, Circles.Life sought a solution to support convergent charging and policy. The company selected Oracle for its ability to scale with even the most complex digital offerings and high-performance infrastructure. Gold level member of Oracle PartnerNetwork (OPN), Covalense Technologies led the implementation based on its proven deployment experience and track record success.

“Our vision is to revolutionize the telco industry by giving our customers unprecedented control of their telco and digital experience,” said Changez Khan, Circles.Life’s head of telco systems engineering. “Oracle helps us to automate our telco systems and gives a differentiated platform so we can create various digital services beyond telco across geographies.”

The monetization capabilities of Oracle’s Digital Experience for Communications solution, powered by Oracle Communications’ Billing and Revenue Management Elastic Charging Engine and Oracle Communications Policy Management, provides a scalable and future-proof solution that enables Circles.Life to monetize voice, messaging and data services.

“In today’s digital age, consumers have come to expect simplicity, personalization and complete control over their services,” said Doug Suriano, senior vice president and general manager of Oracle Communications. “Together with our partner Covalense, we are proud to have enabled Circles.Life to deliver exactly that, by leading the way in taking digital experience to the next level with their innovative digital telco products.”

Contact Info
Katie Barron
Oracle
+1.202.904.1138
katie.barron@oracle.com
Amy Dalkoff
Hill+Knowlton Strategies
+1.312.255.3078
amy.dalkoff@hkstrategies.com
About Oracle Communications

Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience. www.oracle.com/communications

To learn more about Oracle Communications industry solutions, visit: Oracle Communications LinkedIn, or join the conversation at Twitter @OracleComms.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About Circles.Life

Circles.Life was born with a vision to revolutionize the telco industry by giving power back to customers. Circles.Life applies a cloud-based business model to automate telco systems and delivers a highly customizable mobile service that users can manage through the Circles.Life app. Since its launch in 2016, Circles.Life has become the fastest-growing telco in Singapore. The company’s ambition is to expand to more countries and create a highly personalized digital service that goes beyond telco.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Katie Barron

  • +1.202.904.1138

Amy Dalkoff

  • +1.312.255.3078

Austrian Service Provider Evolves Digital Offerings with Oracle

Tue, 2019-05-14 07:00
Press Release
Austrian Service Provider Evolves Digital Offerings with Oracle ORS Group taps Oracle Communications to modernize, monetize and manage content delivery

Redwood Shores, Calif.—May 14, 2019

Service providers in the media industry must boost revenue while also developing new digital offerings to meet changing customer demands. As ORS Group evolved from a network operator to a digital content gateway, it needed to enable the delivery of modern TV and radio solutions via terrestrial, satellite, cable and IP networks. Leveraging the Oracle Digital Experience for Communications platform, ORS Group will be able to get products to market faster, increase operational agility, and lower the cost of customer service for providers delivering digital content.

“As we support the continued market and technology innovations in the distribution of digital content, ORS needs both flexible technology and trusted partners who can help us navigate the waves of change,” said Michael Wagenhofer, chief executive officer, ORS. “The Oracle Digital Experience for Communications platform provides us a complete, agile solution to support our core business, enabling flexibility, rapid product introduction and fast solution configuration as we continue our digital transformation.”

The Oracle Digital Experience for Communications platform, featuring Oracle Communications Billing and Revenue Management, provides an enterprise-grade subscription management engine for digital, media and 5G services. The platform has been proven to scale in real-time across even the most challenging industries and business models, spanning both B2B and B2C. Coupled with Oracle Service Cloud, another key element of the platform, ORS will be able to help its users better serve and understand their customers and quickly deliver the right answers to their questions through their preferred service channels.

As the Oracle solution is delivered via the Oracle Cloud and managed by Oracle Communications Consulting, ORS will be able to free up valuable IT resources and benefit from comprehensive ongoing updates that are provided standard in this cloud solution.

“As enterprises and service providers shift to match market demands and reinvent themselves as digital service providers, they’re seeking deeper insight about their customers and means to engage them via new digital channels,” said Doug Suriano, senior vice president and general manager of Oracle Communications. “To achieve this, focused media service providers, such as ORS and the biggest providers alike need to engage the market in a truly ‘digital’ manner through simplification of process, organization and systems that then enable automation for scale and efficiency.”

Contact Info
Katie Barron
Oracle
+1.202.904.1138
katie.barron@oracle.com
Amy Dalkoff
Hill+Knowlton Strategies
+1.312.255.3078
amy.dalkoff@hkstrategies.com
About Oracle Communications

Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience. www.oracle.com/communications

To learn more about Oracle Communications industry solutions, visit: Oracle Communications LinkedIn, or join the conversation at Twitter @OracleComms.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

About the ORS Group

The ORS Group was formed in 2005 from ORF’s broadcast engineering services and consists of ORS (Österreichische Rundfunksender GmbH & Co KG) and its subsidiary ORS comm (ORS comm GmbH & Co KG).

The Group has taken advantage of the digital transformation and evolved from a transmitter network operator to a “digital content gateway”. With its digital infrastructures, it guarantees content providers the realisation of modern TV and radio solutions via terrestrial, satellite, cable and IP.

For further information www.ors.at

Talk to a Press Contact

Katie Barron

  • +1.202.904.1138

Amy Dalkoff

  • +1.312.255.3078

Oracle Again a Leader in Gartner Magic Quadrant for Enterprise Integration Platform as a Service

Mon, 2019-05-13 07:00
Press Release
Oracle Again a Leader in Gartner Magic Quadrant for Enterprise Integration Platform as a Service Report solidifies Oracle’s leadership in execution and vision for enterprise customers

Redwood Shores, Calif.—May 13, 2019

For the third straight year, Oracle was named a Leader in Gartner’s 2019 “Magic Quadrant for Enterprise Integration Platform as a Service (iPaaS)” report.

iPaaS offerings are crucial for the modern enterprise to adopt hybrid digital transformation strategies, making this recognition a testament to Oracle’s continued success in delivering value to its large enterprise customers.

“Successfully transforming into a digital business requires putting into place the foundation of agile connectivity spanning any combination of cloud-native and on-premises,” said Bruce Tierney, director of product marketing for Integration, Oracle. “Being recognized as a Leader for the third year in a row demonstrates our ability to help customers innovate now and in the future.”

According to the report, Oracle’s strong global presence is a major benefit for end users. Oracle’s broad network enables them to use Oracle Integration Cloud locally, whether directly or through Oracle’s SaaS and PaaS channels, almost anywhere in the world. Its offerings in PaaS, IaaS, and SaaS technology sectors make Oracle one of the most cohesive and versatile enterprise iPaaS suites on the market.

Oracle’s iPaaS services include Oracle Integration Cloud and Oracle SOA Cloud Service and eliminate barriers between business applications through a combination of machine learning, embedded best-practice guidance, pre-built integration, and process automation. Oracle Integration Cloud is an easy to use and powerful integration platform targeting ad hoc integrators with tools such as process automation, while Oracle SOA Cloud delivers a high-control platform for specialist integrators. With more than 100 adapters, customers can quickly integrate and scale Oracle, third-party, and on-premises applications, APIs, people and devices. Additionally, Oracle has many other cross-PaaS offerings that can be combined with Oracle’s iPaaS services to deliver greater productivity. Those services include data integration to support real-time data streaming, batch data processing, and enterprise data quality and governance; Oracle API Platform Cloud Service for API first design and management; and Oracle Internet of Things (IoT) Cloud Service for IoT integration. Oracle API Platform Cloud, leveraging the unique API-first design tool from Apiary that is used by over 300,000 developers and 400,000 APIs, is designed to eliminate the complexities associated with transforming on-premises API solutions into the cloud so companies can thrive in the digital economy.

Download a complimentary copy of Gartner’s 2019 "Magic Quadrant for Enterprise Integration Platform as a Service" here.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Contact Info
Nicole Maloney
Oracle
+1.650.506.0806
nicole.maloney@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Nicole Maloney

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Oracle Applies Cutting-Edge Tech to Enhance Fan Experiences

Wed, 2019-05-08 07:00
Blog
Oracle Applies Cutting-Edge Tech to Enhance Fan Experiences

By Barbara Darrow—May 8, 2019

Applying cloud computing, analytics, and machine learning to reams of data can modernize age-old activities like taking in a baseball game, watching a sailboat race,—or tracking product inventories—Oracle executives say.

Oracle execs and officials from the SailGP yacht race series gathered at San Francisco’s Golden Gate Yacht Club for Oracle Media Days to talk about how technology can make work and leisure activities better

Inside Oracle’s AI and Emerging Tech Strategy and Innovations

The Palma, Majorca-based Melia resort chain is rolling out a waterproof bracelet embedded with an NFC chip that lets guests unlock their rooms, order cocktails, book massages within the resort and buy things outside the property without a wallet or credit card.

Working with Melia, Oracle engineers came up with nearly two dozen possible uses for such a device in days. A first test of the bracelet, run in Majorca, went well and now the system is going live elsewhere, said Neil Sholay, vice president, Digital Innovation, Oracle.

Sholay’s “co-innovation teams”—comprised of developers, digital designers, business modelers, and consultants—work with customers on a real business problem that they have struggled to solve. “In 10 weeks, we’ll take that challenge, find ideas, build prototypes, validate it with client data, and then get it into execution,” Sholay said.

The idea of a smart “wearable” is to give consumers what they want without hassle and for the business to gain access—with customer opt-in—to useful information.

The availability of data and great ways to use it are obviously valuable in less exotic workplaces as well. Smart companies want to wring more out of their own “first-party” data, and relish the idea of making better use of that data to cut costs and grow revenue.

“We are focused on embedding machine learning in our business applications,” said Melissa Boxer, vice president of Adaptive Intelligence Applications for Oracle. 

These applications come “ready to go, with pre-tuned data models, what you need to feed the business requirement whether it’s next-best-action for a salesperson or expense auditing,” Boxer said.

By integrating machine learning into commonly used business applications customers can take advantage of the technology in a familiar context with the data they already have. They don’t necessarily need to know that machine learning is even in there.

In addition to helping organizations get the most out of their own data, Oracle provides “third party data” from other sources that can enrich their customer’s applications with context from the real world.

The combination of internal data with contextual “signals” about what’s happening at a company—credit rating changes or new product launches—can help businesses “better categorize suppliers and understand which might be the best to work with,” Boxer said.

Oracle’s Commitment to Sports, Fan Experience and Technology Innovation

Most people go to sporting events to see what’s happening on the field. Any time they spend standing in line trying to buy food or drinks, detracts from that goal.

This is not a trivial problem. A ticket holder who doesn’t buy food equates to lost revenue for the venue, and less fun for the fan.

A recent survey found that most sports enthusiasts will embrace things that make it easier to get food and drinks although they don’t want to be distracted by the technology.

“Fans want convenience of mobile payments and kiosks but they don’t want tech for tech’s sake,” said Simon de Montfort Walker, senior vice president and general manager of Oracle’s Food and Beverage Global Business Unit

Collecting data about stadium traffic flow helps alleviate soul-sapping congestion. A computer vision system that sees where lines are shortest can push alerts to redirect people thus alleviating long waits at food stands and restrooms.

SailGP: Powered by technology Innovation

Racing space-age yachts in San Francisco Bay (or anywhere) presents its own set of technological and athletic hurdles. SailGP catamarans are the fastest boats in the world, capable of reaching speeds of up to 50 knots (or 60 mph on land), said Sir Russell Coutts, CEO of SailGP and five-time Americas Cup Winner.

Hans Henken, flight controller for the USA SailGP Team, described the experience for those who’ve never raced:

“It’s like driving your car down the freeway with the top down in the pouring rain. The exit is coming up fast, you change lanes and find your traction controls are off, you slam on the brakes and the brakes are out. You have to make quick decisions in a lot of spray, and it’s very, very noisy.”

In SailGP races, all of the boats are built to the same specifications, meaning that any edge the crew can get from 1,200 embedded sensors could be the difference between victory and defeat.

Sensor data is sent to the Oracle cloud in 200 msec, less time than the time it takes to blink, said Edwin Upson, Oracle group vice president of Enterprise Cloud Architects. Then it is returned to the crew for analysis in near-real-time.

Sailors on the boat and off-boat crews parse the data, plus audio and video from shipboard cameras, to adjust to changing conditions.

The same technology will help spectators track action on their tablets with a live TV feed and information about boat location and performance. “You can customize your view, zoom in and out, change which boat you’re tracking and change the camera view on a given boat,” Upson said.

Oracle sees opportunity in the intersection of technology and sports, an area Judy Sim, chief of staff and senior vice president of marketing calls “fast entertainment.”

“This is all about building cool new fan experiences that extend way beyond their seats,” she said.

Alan Zeichick contributed to this story.

Retailers Tap Oracle AI to Better Serve Customers

Wed, 2019-05-08 07:00
Press Release
Retailers Tap Oracle AI to Better Serve Customers Notebook-based data science tools make it easier for retailers to turn their data into a powerful business asset

Redwood Shores, Calif.—May 8, 2019

The competition in retail is fierce and great products alone are no longer enough. Whether shopping online or in person, customers want seamless, personalized shopping experiences. Helping retailers compete by making better use of their data, Oracle continues to weave significant artificial intelligence (AI) and machine learning capabilities into its Retail Insights and Science Suite.

With new features, such as notebook-based data science tools, retailers can quickly deploy new data science-driven solutions to further engage and delight customers across channels. As an example, a retailer can build machine learning models within their Oracle Retail solutions to extract insights from images, sense demand from social media, or re-balance inventory to maximize productivity. 

“Notebook-based solutions offer open source without the hassles,” according to Forrester1. They leverage innovations in open source machine learning to enable data scientists to create models in their development languages of choice, such as Python or R. As such, they can speed new learnings that can both enhance the customer experience and bottom line results. 

A leading Saudi Arabia pharmacy retailer, Nahdi Medical Company, applied these principles when they needed to create a new AI and machine learning model that could correlate customer engagement with marketing campaigns to identify and reward loyal customers. 

“By taking the innovative predictive models provided by Oracle Retail Science Platform Cloud Service and coupling them with our analytics intellectual property, we’ll be able to understand and predict our guests’ behavior which will give us the opportunities to serve them better,” said Dr. Ayman Abdalazem, head of business intelligence and analytics, Nahdi Medical Company. “Selecting a cloud platform for data science has enabled us to quickly implement the solution while minimizing technical debt and accelerating the value we extract for Nahdi Medical Company.”

Standout Features of the Oracle Retail Insights and Science Suite

With the Retail Science and Insights Suite business leaders and data scientists can deliver faster decisions with greater precision and innovations that drive tangible results.

“Most machine learning projects fall short on delivering tangible business benefits. Not because the innovation is misaligned with a business objective but because it is difficult to operationalize innovation,” said Jeff Warren, vice president, Oracle Retail. “The Retail Science Platform delivers the standardization and controls that enterprises need to accelerate their new offerings and swiftly integrate them into their business workflows. With the addition of notebook-based tools, our solution is a force to be reckoned with in predictive analytics and machine learning for the retail industry.”

New advances include:

  • Notebook-based predictive analytics and machine learning solutions that give retailers the ability to bring innovations to market with faster speed and efficiency.
  • Customer Lifetime Value, RFM and Engagement Score are now available in the Retail Insights suite so that retailers can manage to essential, modern retail KPIs associated with acquiring and retaining customers.
  • Affinity Analysis enhancements that enable retailers to drill down into critical information and answer questions such as, “How do affinities for a particular store compare to the region?” and “What were the halo effects of a particular event?”
 

“Retailers all know they need advanced analytics and retail science to drive their business forward, but they don’t all have the luxury of hiring on a data science team,” said Marc Koehler, solution director, Oracle Retail. “We continue to enhance Oracle Retail Insights and Science Suite to provide retailers with packaged insights and science applications, including Customer Insights Cloud Service and Offer Optimization Cloud Service, as well as the innovation workbench so that they can leverage best of both worlds.”

1 Forrester Research, Inc. The Forrester Wave™: Notebook-Based Predictive Analytics And Machine Learning Solutions, Q3 2018,” September 5, 2018, by Kjell Carlsson, Ph.D., Mike Gualtieri with  Srividya SridharanAldila Yunus, Robert Perdoni

Contact Info
Kris Reeves
Oracle
+1.925.787.6744
kris.reeves@oracle.com
About Oracle Retail

Oracle provides retailers with a complete, open, and integrated suite of best-of-breed business applications, cloud services, and hardware that are engineered to work together and empower commerce. Leading fashion, grocery, and specialty retailers use Oracle solutions to anticipate market changes, simplify operations and inspire authentic brand interactions. For more information, visit our website at www.oracle.com/retail.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Kris Reeves

  • +1.925.787.6744

Gaming Solutions Provider Doubles-Down on Oracle

Tue, 2019-05-07 07:00
Press Release
Gaming Solutions Provider Doubles-Down on Oracle Betinvest bets on Oracle Monetization Cloud to support real-time digital wallet management and full financial compliance

Redwood Shores, Calif.—May 7, 2019

Betinvest LTD, an international gaming solutions provider, has bet on Oracle to monetize its innovative i-gaming digital services. With the ability to handle high transaction volumes common in the gaming industry, Oracle Monetization Cloud will enable Betinvest to offer partners a single, agile system for handling their complex business needs while helping ensure compliance with international financial system standards.

Betinvest provides a software platform that enables betting on more than 80 sports around the world. With 20 years of industry experience, the award-winning solution is developed and supported by hundreds of IT specialists, trading analysts and statisticians. Innovating in high-growth areas such as eSports, virtual gaming, mobile gaming and data feeds, Betinvest requires its technology tools to easily scale so the business can quickly launch new services using a variety of data formats. Operating with the promise of no downtime, the company delivers real-time data and accurate statistics to clients across Europe, North America, Asia and Africa.

“As the first client in the gaming industry to use Oracle Monetization Cloud we can provide our global partners with the tools to manage their digital wallet balances in real time and understand all the financial aspects of their high-volume business activities,” said Olena Kopeikina, Chief Financial Officer of Betinvest LTD. “We are integrating Oracle Monetization Cloud into one of our clients’ platforms, which will give them a new, flexible billing system, revenue management capabilities and the ability to manage their players using a single tool. In addition, using a billing system like this will make our partner companies more transparent in dealing with banks and investors.”

Oracle Monetization Cloud provides Betinvest partners with a single system to manage player information, currency balances and digital wallets, tracking all transactions and financial activity. This comprehensive and unified view of each player enables Betinvest to deliver personalized support for partners on technical, risk management and trading matters.

“As businesses innovate into the growing digital services arena, they require powerful monetization capabilities to handle high volume, real-time, complex transactions and integrate with third party solutions,” said Doug Suriano, senior vice president and general manager of Oracle Communications. “The gaming industry is one of many facing these challenges today. Betinvest and Oracle Monetization Cloud make a winning combination, and Betinvest can now deliver these flexible capabilities to its partners and players.”

Contact Info
Katie Barron
Oracle
+1.202.904.1138
katie.barron@oracle.com
About Oracle Communications

Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience. www.oracle.com/communications

To learn more about Oracle Communications industry solutions, visit: Oracle Communications LinkedIn, or join the conversation at Twitter @OracleComms.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Katie Barron

  • +1.202.904.1138

Fashion Retailer Achieves Over 98 Percent Inventory Accuracy with Oracle

Mon, 2019-05-06 07:00
Press Release
Fashion Retailer Achieves Over 98 Percent Inventory Accuracy with Oracle From inventory to in-store service, Kamal Osman Jamjoom Group LLC supports double-digit growth with modern retail technology

Redwood Shores, Calif. and Dubai, UAE —May 6, 2019

Kamal Osman Jamjoom Group (“KOJ”) believes that trust is the secret to success with customers, staff and business partners. One of the most established retail groups in the Gulf region, KOJ operates more than 700 stores with nine brands across seven countries. To meet service level expectations and optimize goods coming from three distribution centers, KOJ needed a more unified view of operational data. By modernizing with Oracle Retail, KOJ was able to improve store operations and drive higher levels of customer satisfaction through reliable, accurate merchandise availability. Today, a real-time view into inventory data has resulted in stock accuracy levels averaging 99.99 percent for online and 98.5 percent for in-store.

“KOJ is responsible for our own highly successful brands and multiple well-regarded international brands, with high growth rates. With the complexity of managing multiple brands and regions we needed greater control over products and inventory to support and exceed customer service levels,” said Ian Halliwell, deputy chief executive officer, Kamal Osman Jamjoom. “By leveraging the Oracle Retail platform, we have gained efficiencies and confidence fueled by an enterprise view of demand and our ability to fulfill inventory requirements across locations and touchpoints.”

KOJ began the work with Oracle in 2006 and recently upgraded to a modern version of the Oracle Retail Merchandise Operations suite, Warehouse Management and Store Inventory Management. By automating and optimizing retail process and workflow, KOJ gained efficiencies and saw a significant reduction in their labor costs.

The new implementation of Oracle Retail Merchandising Insights also improved visibility into inventory levels, item performance, sales trends, and customer demand. To achieve a single view of the customer across the business and gain a better understanding of customer behavior, the Group introduced Oracle Retail Customer Engagement and Oracle Retail Customer Insights. Now, store associates can access customer data in real-time, including purchasing and loyalty history. The modern Oracle Retail Xstore Point-of-Service completes the seamless in-store customer experience. KOJ is also currently implementing Oracle Retail Order Broker to enhance inventory visibility and enable dynamic fulfillment for a buy anywhere, fulfill anywhere customer experience.

“Oracle continues to make significant investments in innovations that help retailers like KOJ keep pace with market and consumer expectations. By leveraging the integrated capabilities of Oracle Retail, KOJ can continue to grow its business and refine strategies to meet performance, growth and customer objectives,” said Mike Webster, Senior Vice President and General Manager, Oracle Retail.

About Oracle Retail

Oracle is the modern platform for retail. Oracle provides retailers with a complete, open, and integrated platform for best-of-breed business applications, cloud services, and hardware that are engineered to work together. Leading fashion, grocery, and specialty retailers use Oracle solutions to accelerate from best practice to next practice, drive operational agility and refine the customer experience. For more information, visit our website www.oracle.com/retail.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Oracle Media Days: A Winning Cloud Apps Strategy, Cloud Security, and Innovation

Thu, 2019-05-02 07:00
Blog
Oracle Media Days: A Winning Cloud Apps Strategy, Cloud Security, and Innovation

By Michael Hickins—May 2, 2019

Oracle CEO Mark Hurd on May 1, 2019 spoke to reporters at Oracle Media Days about how the company has taken the pole position in the business cloud apps race. He said Oracle will continue to build on its gains in the cloud market through the holistic suites it offers as an alternative to point solutions, and as a company with a history of providing technology both on-premises and through the cloud.

He also said Oracle is proving popular with customers by offering emerging technologies such as artificial intelligence, machine learning, and blockchain as features in existing technologies rather than as separate products.

According to Hurd, Oracle will continue benefiting from its legacy customers’ migration to the cloud—a process that is likely to play itself out for a number of years—and by taking market share from smaller vendors who either no longer support their products, or don’t have a clear cloud migration strategy.

“The business apps sector is highly fragmented, but Oracle is growing faster than the market and we are well-positioned to take the lion’s share,” he said.

Hurd said customers will benefit greatly by moving to the cloud, which will allow them to spend more on innovation. “B2B tech is trying to take care of its technical debt it’s built up over the last few decades and trying to clear out its technical debt that’s evolved in its hardware, software, configurations and data center,” he said.

Other key Oracle executives and customers also spoke and made themselves available for questions from reporters in the room.

Driving Growth in the Cloud

During a panel discussion featuring a number of Oracle cloud apps customers, Norman Fray, SVP and Chief Accounting Officer for workforce solutions company TrueBlue, said that his company uses cloud technology to help drive revenue growth.

“Part of the growth strategy for our RPO, our recruitment process outsourcing, is going global,” he said. “Customers are saying that it’s great that you satisfy us in North America, but we need you to help with staffing around the world. One of the reasons we chose Oracle is that we know that you’ll take us wherever we need to go around the world. This will certainly enable our growth.”

In response to being asked whether the cloud enables innovation, he said, “That’s a resounding yes.”

The Threat Landscape and Oracle’s Trusted Security Strategy

Edward Screven, Oracle chief corporate architect, explained why cloud vendors like Oracle will be key to defending corporate and personal data. “Government and businesses can’t be expected to out-innovate cyber-attackers on their own,” he said. “That’s our job. We can build data centers and secure data at scale more efficiently than any individual customer.”

He noted that “AI and machine learning in the Oracle Cloud can detect and automate responses to unusual activities, helping protect customers from internal and external threats.”

“We can patch with zero downtime, and this is fundamentally different to what is offered by other cloud vendors,” he added.

“Oracle is a security company and always has been,” he said.

The Future is Autonomous

Andrew Mendelsohn, EVP, Database Server Technologies, Oracle, and Steve Daheb, SVP, Oracle Cloud, spoke about the Oracle Autonomous Database.

"Emerging technologies are permeating every aspect of life,” Daheb said. “We’re seeing self-driving cars, we’re seeing precision medicine, we’re seeing smart cities. We’re at a tipping point where enterprises are starting to outpace consumers in the adoption of emerging technology.”

Andy Mendelsohn noted that “If you talk to CIOs and CTOs today, they’ll all tell you that we’re transforming to be a data-driven enterprise—100% will tell you that. But if you go on-prem, they have data all over the place. Their data scientists can’t find the data, they don’t know where it is, they don’t know how to move it to where it’s useful. That’s something we address with our autonomous database. They’ll have a metadata catalog that shows where the data is, and they just want to run some analysis on it. They don’t want to do the plumbing. They just want to do something useful with the data.”

Key Tenets of Oracle’s Next-Gen Cloud Infrastructure

Kyle York, VP, Product Strategy, Oracle Cloud Infrastructure, and Rahul Patil, SVP, Software Engineering, Oracle Cloud Infrastructure, spoke about the characteristics of Oracle’s next-gen cloud.

"We reinvented the cloud, so that customers don’t have to reinvent their applications,” Patil said. “Most other cloud vendors require customers to rewrite or rearchitect their applications.”

“The company that is trusted with the most data will win—and that’s why Oracle will win, because our customers have their mission-critical information on Oracle,” he added.

 

Growing Cyber Threats Drive Need for Advanced Security Defenses

Wed, 2019-05-01 13:00
Press Release
Growing Cyber Threats Drive Need for Advanced Security Defenses Policy makers and C-Suite executives believe U.S. should invest more in advanced cybersecurity technology

Redwood Shores, Calif.—May 1, 2019

The majority of C-Suite executives and policy makers in the United States believe investing in security software, infrastructure and emerging technologies is critical to protecting U.S. data from growing cybersecurity risks, according to a newly released survey.

Asked what would make the U.S. government better equipped to secure data, 51 percent of C-Suite executives and 62 percent of policy makers cite investing in IT/security infrastructure; 59 percent of the C-Suite and 60 percent of policy makers cite investing in security software. When it comes to their own security investments over the next 24 months, 44 percent of C-Suite executives and 33 percent of policy makers plan to purchase new software with enhanced security; and 37 percent and 25 percent, respectively, plan to invest in new infrastructure solutions to improve security.

The report, “Security in the Age of AI” detailing the views and actions of C-Suite executives, policy makers and the general public related to cybersecurity and data protection, was released today by Oracle.

In addition, both C-Suite executives and policy makers rank “human error” as the top cybersecurity risk for their organizations. However, in the next two years, they are choosing to invest more in people—via training and hiring—than in technology, such as new types of software, infrastructure, and artificial intelligence (AI) and machine learning (ML), which is essential to advancing security and significantly minimizing human error. Only 38 percent of C-Suite executives and 26 percent of policy makers plan to invest in AI and ML to improve security in the next 24 months.

“We are at a critical juncture in our cybersecurity journey, as more decision makers in the public and private sector recognize the benefits of investing in next-generation technology designed for security to make progress on addressing previously intractable threats, instead of relying solely on people or legacy technology,” said Edward Screven, Chief Corporate Architect at Oracle. “That said, there is a delta between what C-Suite executives and policy makers think is best for America’s cyber future and the actions they are taking for their own organizations, indicating a greater need for business and government to understand how and why next generation technologies are so critical for their own cyber defenses.”

Queried about what their organization has done over the past five years to improve security, both C-Suite executives and policy makers said they had upgraded existing software (60 percent and 52 percent respectively) and trained existing staff (57 percent and 50 percent respectively). Just over half (54 percent) of C-Suite executives and 41 percent of policy makers have purchased new software with enhanced security features, with 40 percent of C-Suite executives and 27 percent of policy makers having invested in new infrastructure solutions.

Technology Industry Faces Great Threats and Responsibilities

As for what they perceived to be the greatest security threat to the technology industry, attacks by foreign governments was ranked highest by respondents (C-Suite 30 percent; policy makers 37 percent). Seventy-eight percent of C-Suite executives, 75 percent of policy makers and 64 percent of the general public believe the technology industry is well equipped to protect data. Additionally, 79 percent of C-Suite executives and policy makers, and 64 percent of the general public trust the technology industry to behave responsibly and in the best interests of the American public, as it relates to data security. Interestingly, only one in three C-Suite executives (34 percent) and policy makers (32 percent) think it is the government’s responsibility to protect consumer data, highlighting the critical role that the technology sector has to play in keeping U.S. data protected.

“While the government has an important role to play in keeping America’s data safe, today’s increasingly dangerous cybersecurity landscape means it can’t be expected to out-innovate attackers on its own. That’s our job,” said Screven. “The U.S. government and businesses will need to rely on the technology sector more to advance the nation’s cyber defense. We can build data centers, hire talent and secure data at scale more efficiently than any one individual customer can.”

Artificial Intelligence and Its Impact on Security

Only 33 percent of C-Suite executives and 20 percent of policy makers adopt and implement AI and ML to its fullest potential, yet they strongly believe autonomous technologies powered by AI and ML will improve the way they protect and defend against security threats.

“For the past several years, our R&D efforts have been focused on ways to out-innovate the most sophisticated security threats we could imagine. That’s why Oracle Cloud Infrastructure was rebuilt with separation between application and security processing and designed to run the Oracle Autonomous Database. The Oracle Autonomous Database uses AI to deliver the world’s first and only self-driving, self-securing and self-repairing database that repairs, patches and updates itself,” Screven added. “These and other Oracle cloud security technologies based on machine learning can become the cornerstone of an organization’s cybersecurity defense strategy.”

In addition to benefiting the state of data security in the U.S., the majority of C-Suite executives (88 percent), policy makers (89 percent) and the general public (77 percent) believe autonomous technologies will also positively impact the U.S. economy, with “increased productivity” cited as the top benefit.

Download and learn more about Oracle’s Security in the Age of AI report.

Contact Info
Lori Bosio
Oracle
+1.212.601.1144
lori.bosio@oracle.com
About the Report

In Fall 2018, Oracle commissioned technology sector researchers Paradoxes Inc. to field targeted research to understand perceptions of C-Suite executives, policy makers and the general public on the current state of U.S. cybersecurity. The survey tool was created by an experienced team of technology and policy researchers who have been working in this space for over 20 years. It was fielded over January and February of 2019 using a 15 minute-long blind online survey investigating awareness, engagement, corporate and government trust, and current and future plans with technology security practices. The survey tool did not reveal the commissioning company. Respondents to the survey were government policy makers and influencers of various levels located in the U.S. Beltway, enterprise C-Suite executive decision makers—both technology focused and data focused—and an educated and technologically engaged general population. The survey sample consisted of 775 respondents based in the U.S., 341 C-Suite executives (4 percent margin of error), 110 government policy influencers (8 percent margin of error) and 324 members of the technologically engaged public (4 percent margin of error).

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Lori Bosio

  • +1.212.601.1144

Oracle Cloud is in Fashion for Global Retailer Gap Inc.

Wed, 2019-05-01 07:00
Press Release
Oracle Cloud is in Fashion for Global Retailer Gap Inc. Banana Republic is the latest Gap Inc. brand to go live with Oracle Retail cloud offerings

Redwood Shores, Calif.—May 1, 2019

Banana Republic

Following the success of Oracle’s Retail Cloud at INTERMIX, Banana Republic is the latest Gap Inc. brand to go live on the solutions. Banana Republic is a global apparel and accessories brand available online and in over 600 company-operated and franchise retail locations worldwide.

“To meet the evolving needs of our global customers and how they want to shop, we need to simplify and scale operations. By adopting the Oracle Retail Cloud Service, we can maintain a consistent and modern merchandising platform that drives greater productivity through automated best practices,” said Sally Gilligan, chief information officer, Gap Inc.

Gap Inc. partnered with Oracle to deploy Oracle Retail Merchandising Cloud Service and Oracle Retail Integration Cloud Service, powered by Oracle Cloud Infrastructure, to drive operational agility and furnish the Banana Republic business teams with better intelligence.

For example, the combined solutions allow Banana Republic to synchronize merchandising operations from buying to inventory valuation. Moreover, daily tasks such as managing purchase orders and sales auditing are made more efficient and effective with a modern user interface that delivers exceptions and alerts to show buyers a path to resolution or items that require attention. With a single view of inventory, product data and transaction details, Banana Republic users have the data needed to do their jobs more effectively and easily. 

“Oracle has long collaborated with Gap Inc. on their journey to the cloud and is honored to be part of this latest transition with Banana Republic,” said Mike Webster, senior vice president and general manager, Oracle Retail. “The retail market is evolving faster than ever before, and Oracle’s cloud solutions are providing Gap Inc. and its brands the clarity and flexibility to shift with the demands of their business and customers.”

In addition to migrating complex retail and financial workloads to the cloud, Gap Inc. is also looking to seamlessly connect front-end and back-end functions by moving from a private cloud to Oracle Cloud Infrastructure leveraging various Oracle technologies, including Oracle Exadata Cloud Service and Java Cloud Service as foundation for a Retail Integration Hub and Oracle GoldenGate for real-time data replication.

Contact Info
Kris Reeves
Oracle PR
+1.925.787.6744
kris.reeves@oracle.com
About Oracle Retail

Oracle is the modern platform for retail. Oracle provides retailers with a complete, open, and integrated platform for best-of-breed business applications, cloud services, and hardware that are engineered to work together. Leading fashion, grocery, and specialty retailers use Oracle solutions to accelerate from best practice to next practice, drive operational agility and refine the customer experience. For more information, visit our website www.oracle.com/retail.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Kris Reeves

  • +1.925.787.6744

Survey: Sports Fans Call Foul on Long Concession Wait Times at Stadiums

Tue, 2019-04-30 07:00
Press Release
Survey: Sports Fans Call Foul on Long Concession Wait Times at Stadiums Global Oracle study finds that fans willing to spend more for modern experiences but that robots should sit on the bench

Redwood Shores, Calif.—Apr 30, 2019

Sports fans have had it with long concession wait times and are willing to pay for more modern conveniences and experiences shows a new global study from Oracle Food and Beverage. Nearly all—94 percent—of respondents noted they buy food and beverages while at sporting events and 58 percent said they would spend even more if they didn’t have to wait in lines. Seventy-six percent added that in-seat delivery would improve their stadium experience.   

Download the full Stadium of the Future report

“There is nothing more frustrating for sports goers than missing part of the game while they wait for a hot dog and beer,” said Simon de Montfort Walker, executive vice president and general manager, Oracle Food and Beverage. “Stadiums must modernize the ordering and delivery of food and beverages to improve the experience and keep fans coming back. The survey shows that fans are amazingly tech-savvy and expect to bring the same conveniences they have in their everyday lives—self ordering, food delivery, mobile payments, etc. —to their favorite sporting venues.”

Modern Technology Scores with Fans

The sports industry is fast-paced and stadiums need to keep up with the growing demands of their extremely loyal fan base. The survey showed that when it comes to food and beverages, fans would welcome self-ordering from kiosks and mobile apps to speed the process. And much like they have come to expect from emerging food delivery services—they want the food to be delivered to them in their seat, so they spend their time watching the game. And, they expect all this to be paid for via the click of a button, via cashless or modern payment systems or loaded tickets. 

While fans were also open to AR/VR to view menus and for drone food delivery, they drew the line at robots delivering their food. Sixty-three percent of fans were also interested in joining a loyalty program to get even more benefit from the game-day outing.

“Venues can no longer think of game-day as a moment in time,” added de Montfort Walker. “It’s an opportunity to engage fans before, during, and after a game in an easy and seamless manner for a fan. For example, loyalty programs members may receive a coupon for a $1 hot dog during the seventh inning stretch at a baseball game or free wings at a venue owned restaurant outside the stadium after a game. It’s a win-win that rewards the fan and helps the venue move product and increase revenue.”

The study of over 2000 sports fans from the U.S., UK, Germany, Australia and Canada, highlighted what fans expect from their game-day experience:

  • To enjoy food and drink: Seventy-two percent of US fans always or usually purchase food at a game while 76 percent buy a beverage, spending an average of $42 per game. Australia fans spent an average of $34 per game and Canada, $33. The total for the UK and Germany combined was €30.
  • To stay in their seats: Nearly 30 percent of fans globally ranked being able to stay in their seats as the most important way to improve the food and beverage experience at the stadium.
  • Shorter wait times: Fifty-nine percent of fans would spend more on concessions if their wait time were cut in half. In fact, 10 minutes was the maximum acceptable wait time to buy food and drinks according to those surveyed which is why 74 percent said they would like to pick up an order from an express line at a concession stand if offered.
  • Easier ordering options: Sixty-eight percent were highly interested in using a mobile application to order food and beverage, and 63 percent said they would use a self-service kiosk, mobile app or tablet for purchases.
  • Futurist technology that doesn’t disrupt the game: Fans are already using paperless tickets and contactless payments, but are less interested in too-futuristic technology. For example, 95 percent of fans were not interested in receiving an order from a robot but 41 percent said they would be likely to use drone delivery or voice activated virtual assistants. Thirty-seven percent would use augmented reality to see food options.
  • Loyalty rewards: Fans globally are interested in joining a loyalty rewards program with Germany and the US leading the way at 70 percent and 69 percent. However, less than 4 percent actually participate in these programs in the US and 1 percent in Canada, showing that more needs to be done to engage the fans and make it worth their while.
  • Mobile conveniences: Cashless payments and paperless tickets proved to go a long way in improving the fan experience for survey respondents. 

Methodology

Online surveys were collected using a third party online consumer panel. Respondents met the following requirements as part of the survey screener:

  • Avid fan of the target sport
  • Attended at least one live sporting event of the target sport in the last 12 months
  • Ages 18-64
  • In the US, efforts were made to get an even spread across the major sports and types of stadiums.
  • Total number of fans surveyed: 401 United States, 401 United Kingdom, 403 Germany, 401 Australia and 402 Canada
Contact Info
Valerie Beaudett
Oracle
+1 650 400 7833
valerie.beaudett@oracle.com
About Oracle Food and Beverage

Oracle Food and Beverage, formerly MICROS, brings 40 years of experience in providing software and hardware solutions to restaurants, bars, pubs, clubs, coffee shops, cafes, stadiums, and theme parks. Thousands of operators, both large and small, around the world are using Oracle technology to deliver exceptional guest experiences, maximize sales, and reduce running costs.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Valerie Beaudett

  • +1 650 400 7833

B2B Brands Turn to Oracle Customer Experience Cloud to Meet the Evolving Demands of Buyers

Thu, 2019-04-25 07:00
Blog
B2B Brands Turn to Oracle Customer Experience Cloud to Meet the Evolving Demands of Buyers

By Jeri Kelley, director of product strategy, Oracle Commerce Cloud—Apr 25, 2019

We are living in the experience economy, where a customer’s experience with a brand is inseparable from the value of the goods and services a business provides. You may be thinking that I am speaking about B2C buyers but the B2B landscape is no different. Buying a complex machine or service should be as convenient as receiving groceries ordered online.

As the expectations of B2B buyers continue to shift, what should businesses do to meet the evolving needs of today’s buyer?

Simply put—businesses need to adapt to the way people want to buy. It’s easier said than done, but it is achievable by connecting data, intelligence and experiences. And that’s exactly what we will be talking about at B2B Online this week in Chicago. Please come visit the Oracle Customer Experience (CX) Cloud team at booth #202 to say hello and learn more about Oracle Commerce Cloud, Oracle CPQ Cloud and Oracle Subscription Management Cloud.

Whether it’s launching a new site, expanding to a new channel, or exploring a new business model, businesses are choosing Oracle CX Cloud to meet the complex and ever-changing needs of B2B organizations. Brands like Motorola Solutions and Construction Specialties are at the forefront of this shift in purchasing behavior and have partnered with Oracle to streamline ecommerce buying experiences, drive unique digital touchpoints and increase business agility. 

Motorola Solutions is a global leader in mission-critical communications that make cities safer and helps communities and businesses thrive. As Motorola Solutions looked to replace a legacy commerce platform with a scalable solution that allows for growth, it turned to Oracle Commerce Cloud and Oracle CPQ Cloud to enable self-service buying to both its B2C and B2B buyers.

“With Oracle Commerce Cloud, business teams can make the updates they need at a rapid pace and our development teams get to leverage the modern architecture of the unified platform for both B2C and B2B sites,” explains John Pirog, senior director of digital development, Motorola Solutions. “Also, it was key that our commerce platform integrated with applications like Oracle CPQ Cloud to allow our customers to quote and purchase configurable products online.”

Construction Specialties, a global manufacturer of specialty building products, looked to move away from highly customized, antiquated technologies that were hindering its ecommerce growth. One of the main goals was to make it easier for its buyers to conduct business with Construction Specialties.

“Now that we are in the cloud with Oracle, including Oracle ERP Cloud and Oracle Commerce Cloud, it is a lot easier to get what we need faster whether it’s an upgrade or an extension,” says Michael Weissberg, digital marketing manager, Construction Specialties. “One example surrounds mobile capabilities. We have seen a shift in how our customers want to buy and our old site was not mobile friendly. Since launching our responsive site on Oracle Commerce Cloud, we now see greater conversion rates on mobile devices that result in higher sales. In fact, we received our highest online sale immediately after our launch.”

Meeting customer expectations is never easy, but having the flexibility to change, adopt and experiment quickly gives businesses the ability to deliver the experiences B2B buyers want at scale. We look forward to seeing you at B2B Online and be sure to attend our session on how B2B companies can succeed in the Experience Economy. If you’re not attending, please visit Oracle CX for more information.

 

Oracle Powers Full BIM Model Coordination for Design and Construction Teams

Wed, 2019-04-24 17:07
Press Release
Oracle Powers Full BIM Model Coordination for Design and Construction Teams Aconex cloud solution connects all project participants in model management process to eliminate complexity and speed project success

Future of Projects, Washington D.C.—Apr 24, 2019

Building information modeling (BIM) is an increasingly important component of construction project delivery, but is currently limited by a lack of collaboration, reliance on multiple applications, and missing integrations. The Oracle Aconex Model Coordination Cloud Service eliminates these challenges by enabling construction design and project professionals to collaboratively manage BIM models across the entire project team in a true common data environment (CDE). As such, organizations can reduce the risk of errors and accelerate project success by ensuring each team member has access to accurate, up-to-date models. 

The BIM-methodology uses 3D, 4D and 5D modeling, in coordination with a number of tools and technologies, to provide digital representations of the physical and functional characteristics of places.

“Issues with model management means projects go over budget, run over schedule, and end up with a higher total cost of ownership for the client. As part of the early access program for Oracle Aconex Model Coordination, it was great to experience how Oracle has solved these challenges,” said Davide Gatti, digital manager, Multiplex.

Single Source of Truth for Project Data

With Oracle Aconex Model Coordination, organizations can eliminate the need for various point solutions in favor of project-wide BIM participation that drives productivity with faster processes and cycle times, enables a single source of truth for project information, and delivers a fully connected data set at handover for asset operation.

The Model Coordination solution enhances Oracle Aconex’s existing CDE capabilities, which are built around Open BIM standards (e.g., IFC 4 and BCF 2.1) and leverage a cloud-based, full model server to enable efficient, secure, and comprehensive model management at all stages of the project lifecycle.

The Oracle Aconex CDE, which is based on ISO 19650 and DIN SPEC 91391 definitions, provides industry-leading neutrality, security, and data interoperability. By enabling model management in this environment, Oracle Aconex unlocks new levels of visibility, coordination, and productivity across people and processes, including enabling comprehensive model-based issue and clash management.    

Key features of the new solution include: 

  • Seamless clash and design issue management and resolution
  • Dashboard overview and reporting
  • Creation of viewpoints – e.g. personal “bookmarks” within models and the linking of documents to objects
  • Integrated measurements
  • Process support and a full audit trail with the supply chain

“With Oracle Aconex Model Coordination, we’re making the whole model management process as seamless and easy as possible. By integrating authoring and validation applications to the cloud, users don’t need to upload and download their issues and clashes anymore,” said Frank Weiss, director of new products, BIM and innovation at Oracle Construction and Engineering.

“There’s so much noise and confusion around BIM and CDEs, much of it driven by misinformation in the market about what each term means. We believe everybody on a BIM project should work with the best available tool for their discipline. Therefore, open formats are critical for interoperability, and the use of a true CDE is key to efficient and effective model management.”

For more information on the Model Coordination solution, please visit https://www.oracle.com/industries/construction-engineering/aconex-products.html.

Contact Info
Judi Palmer
Oracle
+1.650.784.7901
judi.palmer@oracle.com
Brent Curry
H+K Strategies
+1.312.255.3086
brent.curry@hkstrategies.com
About Oracle Construction and Engineering

Asset owners and project leaders rely on Oracle Construction and Engineering solutions for the visibility and control, connected supply chain, and data security needed to drive performance and mitigate risk across their processes, projects, and organization. Our scalable cloud solutions enable digital transformation for teams that plan, build, and operate critical assets, improving efficiency, collaboration, and change control across the project lifecycle. www.oracle.com/construction-and-engineering.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle, please visit us at oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Judi Palmer

  • +1.650.784.7901

Brent Curry

  • +1.312.255.3086

University of California San Diego to Streamline Finance with Oracle ERP Cloud

Wed, 2019-04-24 07:00
Press Release
University of California San Diego to Streamline Finance with Oracle ERP Cloud Cutting-edge research institution boosts efficiency, insights and decision making with modern cloud platform

Redwood Shores, Calif.—Apr 24, 2019

UC San Diego Publications

Photo Credit: UC San Diego Publications

The University of California San Diego, one of the country’s top research institutions, is replacing its legacy financial management system with Oracle Enterprise Resource Planning (ERP) Cloud. Oracle ERP Cloud will enable UC San Diego to increase overall productivity and bolster decision making with real-time business insights and easily incorporate emerging technologies going forward.

Established in 1960, UC San Diego is one of the world’s most reputable and innovative research universities with more than 36,000 students and nearly $5 billion in annual revenue. To increase efficiencies and improve decision-making, UC San Diego needed to replace its existing financial management system—which had become complex and expensive to update—with a secure, scalable and configurable business platform that could reduce redundant business processes and enable different campus systems to share financial data securely. After a nine-month competitive bid process, which included participation from more than 100 stakeholders and subject matter experts, the university selected Oracle ERP Cloud.

“Making sense of the data in our heavily-customized legacy ERP system was creating headaches for our finance team and required significant levels of technical support. It wasn’t sustainable long term and was holding us back,” said William McCarroll, Senior Director, Business & Financial Services General Accounting at UC San Diego. “We anticipate that Oracle ERP Cloud will give us better access to innovative new technology, without painful software upgrades, and improve our finance team’s overall efficiency. Ultimately, we are implementing these system changes to keep UC San Diego moving forward as we nurture the next generation of changemakers.”

Oracle ERP Cloud is designed to allow organizations like UC San Diego to be able to increase productivity, lower costs and improve controls. One benefit of Oracle ERP Cloud is it enables the university to move from overnight (and weekend) batch data processing to real-time business insights that significantly speed up month-end and year-end closing for the finance team. In addition, Oracle ERP Cloud will provide UC San Diego with tools to embrace finance best practices and more easily access and deploy emerging technologies to support changing organizational demands.

“We are seeing many higher education institutions leveraging our modern business applications to create efficiencies while reducing cost and dramatically impacting productivity,” said Rondy Ng, senior vice president of applications development at Oracle. “With Oracle ERP Cloud, UC San Diego will be able to empower its finance team to play a strategic role in the university’s success. We look forward to partnering with UC San Diego as it embraces new innovations.”

Contact Info
Bill Rundle
Oracle
+1.650.506.1891
bill.rundle@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About UC San Diego

At the University of California San Diego, we constantly push boundaries and challenge expectations. Established in 1960, UC San Diego has been shaped by exceptional scholars who aren’t afraid to take risks and redefine conventional wisdom. Today, as one of the top 15 research universities in the world, we are driving innovation and change to advance society, propel economic growth and make our world a better place. Learn more at www.ucsd.edu.

Additional Information

For additional information on Oracle ERP Cloud applications, visit Oracle Enterprise Resource Planning (ERP) Cloud’s Facebook and Twitter or the Modern Finance Leader blog.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Bill Rundle

  • +1.650.506.1891

62 Percent of Restaurants Feel Unprepared for a Mobile Future

Tue, 2019-04-23 07:00
Press Release
62 Percent of Restaurants Feel Unprepared for a Mobile Future Restaurateurs engaging customers with mobile offerings today, but are not confident in keeping pace with the mobile innovations of tomorrow

Redwood Shores, Calif.—Apr 23, 2019

A recent survey of food and beverage leaders highlights that while a large percentage feel confident in their restaurant’s current use of mobile technology, only 48 percent feel prepared to capitalize on future innovations. Sixty-two percent of respondents expressed doubts over their ability to keep up with the speed of mobile technology changes. And more than half (59 percent) agreed that their company faces the threat of disruption from their more mobile-enabled competitors.

“The rise of mobile ordering and on-demand food delivery services are completely changing the restaurant and guest experience,” said Simon de Montfort Walker, senior vice president and general manager for Oracle Food and Beverage. “In order to remain relevant to a rapidly evolving audience, restaurants must act quickly to modernize their mobile strategy and offerings. Today, the experience a customer has ordering online or from a kiosk can be just as essential as if they were ordering in the store.”

The study findings point to a clear and urgent need for restaurants to embrace the right mobile and back-end technology to drive higher ticket value, turn tables faster and enable more cross and upsell. In addition, the findings highlight the need to embrace mobile technology to avoid being outpaced by the competition, help cut labor costs and improve the guest experience—all critical components to revenue growth.

Improving Loyalty and the Dining Experience

Today’s foodies want choices. In addition to great food, what drives their loyalty is easy ordering and delivery, fast, seamless payments, and a personalized experience.

  • 86 percent of operators say branded mobile apps increase their speed of service and therefore revenue
  • 93 percent believe their guest-facing apps enhance the guest experience, promote loyalty and drive repeat business
  Cutting Costs, Saving Time Equals Increased Revenues

Restaurants are investing in mobile technology to cut costs and save time in areas such as hiring less serving staff but more runners, keeping a close eye on stock levels to avoid over-ordering and waste, and the ability to quickly change the menu and offer specials when there is an over-stock of inventory.  

  • 84 percent of food and beverage executives believe the adoption of guest-facing apps drives down labor costs
  • 96 percent agree, with 40 percent strongly agreeing, that expanded mobile inventory management will drive time and money savings
  Perceived Future Benefits of Mobile Technology

Restaurants are already using mobile devices for table reservations, taking orders, and processing payments, but what value do restaurateurs believe will come from future mobile innovations?

  • 82 percent believe partnerships with third-party delivery services like Uber Eats and GrubHub will help grow their business
  • 89 percent believe check averages will increase thanks to in-app recommendations
  • 95 percent believe the guest experience and customer loyalty will continue to improve
  The Road Ahead

While most organizations rated themselves as highly able to meet new consumer demands, an undercurrent of anxiety about the future was also apparent with only 48 percent of respondents reporting that they have the tools they need to meet the mobile demands of tomorrow. The mobility study findings show a clear path for restaurateurs including applying mobile innovation to broader areas such as inventory efficiency, getting new customers in the door, serving them more efficiently, and keeping them coming back.

Methodology

For this survey, Oracle queried 279 leaders in the food and beverage industry who use mobile technology in their organizations during the summer of 2018. 45 percent of those surveyed were from full-service restaurants, 24 percent from fast casual and 23 percent from quick service. Seventy-one percent of respondents are director level or higher, with 45 percent hailing from companies that generate more than $500M in annual revenue.

Contact Info
Valerie Beaudett
Oracle
+1 650 400 7833
valerie.beaudett@oracle.com
About Oracle Food and Beverage

Oracle Food and Beverage, formerly MICROS, brings 40 years of experience in providing software and hardware solutions to restaurants, bars, pubs, clubs, coffee shops, cafes, stadiums, and theme parks. Thousands of operators, both large and small, around the world are using Oracle technology to deliver exceptional guest experiences, maximize sales, and reduce running costs.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Valerie Beaudett

  • +1 650 400 7833

Mobile Is Key to Boosting Guest Experiences Say Hoteliers

Tue, 2019-04-23 07:00
Press Release
Mobile Is Key to Boosting Guest Experiences Say Hoteliers But many not prepared to deliver forward-thinking mobile innovations shows new survey

Redwood Shores, Calif.—Apr 23, 2019

A whopping 91 percent of hotel executives surveyed said mobile technologies are critical to improving guest experience and cultivating loyalty. But only 69 percent were confident in their organization’s ability to adopt and deliver those mobile experiences.

“It’s clear that hotels need to provide mobile innovations to meet the requirements of today’s savvy consumers, yet some haven’t started their mobile journey. Customers want to be able to engage with brands wherever they are—booking a room from their child’s soccer game or ordering drinks while sitting poolside at the hotel. The properties that can’t deliver these kinds of mobile experiences will quickly lose to those that can make the engagement simple and seamless for their customers,” said Greg Webb, senior vice president and general manager of Oracle Hospitality.

The 2019 Hospitality Benchmark - Mobile Maturity Analysis study, which was conducted by Oracle, focused on three key areas of mobility:

  • The ability to offer WIFI to guests throughout the property
  • Guest-facing apps to enhance the customer experience; and
  • Staff-facing mobile to improve the hotel team’s daily operational workflow
 

Despite high self-ratings for mobile utilization prowess, 50 percent of respondents expressed fear that their organization would be disrupted by more mobile-friendly competitors. So it was not surprising that 90 percent of the hotel executives surveyed agreed that mobile was critical to maintaining a competitive advantage. Ninety percent also added that guest experience could be improved by the ability to use smartphones to manage basic services such as booking a room and managing the check-in and check-out processes. And 91 percent said their guest-facing mobile app is the preferred way they’d like guests to request service from hotel staff. 

In addition to enhancing guest experience, 66 percent of respondents said reducing operational costs was another major driver for embracing mobility.

Even with the high ratings for hotel mobile adoption, there is room for improvement in elevating the guest experience and providing personalized services via mobile—starting with awareness. Twenty-three percent of respondents agreed that they struggle to promote their guest-facing mobile app technology. The survey underscores the importance of offering guests incentives—such as free perks, drinks or discounted room service—to download and use hotel apps. In the absence of such mobile initiatives, it is essential for hoteliers to provide guests with other communication channels, such as texting, to quickly respond to their needs.

The majority of hotel executives believe that mobile technologies are critical to guest experiences, and Oracle believes that there are three areas they can focus on to improve the guest experience including empowering guests to take advantage of self-service tools, allowing guests to communicate with the hotel through their preferred channel, and continuing to invest in mobile technologies to reduce friction.

Methodology

199 executive leaders in the hospitality industry were surveyed regarding the current use of mobile technology within their organizations. Seventy seven percent of respondents were director level or higher, with 53% from companies whose annual revenue is greater than $500M.

Contact Info
Valerie Beaudett
Oracle
+1 650 400 7833
valerie.beaudett@oracle.com
About Oracle Hospitality

Oracle Hospitality brings over 40 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. We provide hardware, software, and services that allow our customers to act on rich data insights that deliver personalized guest experiences, maximize profitability and encourage long-term loyalty. Our solutions include platforms for property management, point-of-sale, distribution, reporting and analytics all delivered from the cloud to lower IT cost and maximize business agility. Oracle Hospitality’s OPERA is recognized globally as the leading property management platform and continues to serve as a foundation for industry innovation. 

For more information about Oracle Hospitality, please visit www.oracle.com/Hospitality

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Valerie Beaudett

  • +1 650 400 7833

Leading Pharmacy Extends 100 Year Legacy with Oracle

Wed, 2019-04-17 07:00
Press Release
Leading Pharmacy Extends 100 Year Legacy with Oracle Farmatodo expands operations in new countries with modern retail technology

REDWOOD SHORES, Calif. and CARACAS, Venezuela—Apr 17, 2019

Farmatodo, a leading Venezuelan self-service chain of pharmacies, has specialized in providing medicine, personal care, beauty and baby products to help consumers care for themselves and their families for more than 100 years. Through a seamless shopping experience, the company offers approximately 8000 products in more than 200 stores and online in Venezuela and Colombia. With Oracle Retail, Farmatodo has established a framework to expand into new countries, deploy new stores faster, and gained the agility to serve in-store shoppers better with a modern point of service (POS) system.

In addition, this new technology will support Farmatodo’s aggressive delivery model in Colombia. While the area is known to have challenging traffic congestion, the pharmacy offers home delivery in up to 30 minutes. To help fulfill this promise, having the real-time inventory visibility and store consistency Oracle provides is critical.

“The continuity and expansion of our retail operation depended on reducing technological risks and improving information integrity and business processes. We replaced outdated legacy systems with Oracle to create a foundation for growth in Latin America,” said Angelo Cirillo, chief information officer, Farmatodo. “Usually these projects take three years for only one country. Leveraging Oracle’s best practices and integrated solutions, we fast-tracked the implementation of two countries in two years.”

The company relies on Oracle Retail Merchandising System, Oracle Retail Store Inventory Management and Oracle Retail Warehouse Management System to manage the business at a corporate level and Oracle Retail Xstore Point-of-Service to enhance the consumer experience on the store floors.

Farmatodo selected Oracle PartnerNetwork (OPN) Platinum level member, Retail Consult to implement the latest versions of the solutions. A longtime collaborator, Retail Consult has a deep understanding of Oracle technology, retail process, and customers. The company employed a multifunctional team with a strong customer-centric approach, along with the Oracle Retail Reference Model, to chart a path to success for Farmatodo.

“To support international expansion, we faced a technological and corporate challenge. The previous experience with Oracle Retail system allowed us to fully evaluate and emulate features and functionalities before extending them throughout new and existing operations,” said Francisco Gerardo Díaz Parra, project director, Farmatodo. “The stability and data security provided by Oracle, combined with the highly skilled implementation partner and defined project governance brought us the optimal mix to integrate processes and modernize systems.”

“For thirty-plus years, we have been working hand-in-hand with global retailers to help ensure successful implementations and outcomes. The power of this combined knowledge continues to be central in delivering unmatched industry best practices and guiding innovations that are enabled by our modern platform. Our goal is to help our customers keep pace with the changes in consumer behavior and to enable them with operational agility and a clear view into their operations so they can move at the same speed,” said Mike Webster, senior vice president, and general manager, Oracle Retail. 

Contact Info
Kris Reeves
Oracle
+1.925.787.6744
kris.reeves@oracle.com
About Retail Consult

Retail Consult is a highly specialized group that has a big focus on technology solutions for retail, offering clients global perspective and experience with operations in Europe, North, South and Central America. The most senior resources average 15 years of retail experience, and the multilingual team integrates retail-specific skills in strategy, technology architecture, business process, change management, support, and management.

About Oracle Retail

Oracle is the modern platform for retail. Oracle provides retailers with a complete, open, and integrated platform for best-of-breed business applications, cloud services, and hardware that are engineered to work together. Leading fashion, grocery, and specialty retailers use Oracle solutions to accelerate from best practice to next practice, drive operational agility and refine the customer experience. For more information, visit our website www.oracle.com/retail.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Kris Reeves

  • +1.925.787.6744

Westchester Community College Uses Oracle Cloud to Modernizes Education Experience

Wed, 2019-04-17 07:00
Press Release
Westchester Community College Uses Oracle Cloud to Modernizes Education Experience Community college deploys Oracle Student Cloud to recruit and engage students across an expanding portfolio of learning programs

Redwood Shores, Calif.—Apr 17, 2019

Westchester Community College  is implementing Oracle Student Cloud solutions to support its goal of providing accessible, high-quality and affordable education to its diverse community. The two-year public college is affiliated with the State University of New York, the nation’s largest comprehensive public university system.

To keep pace with fast-changing workforce requirements and student expectations, institutions  such as Westchester Community College are evolving to improve student outcomes and operational efficiency. This change demands both a new model for teaching, learning and research, as well as better ways to recruit, engage and manage students throughout their lifelong learning experience.    

“We are committed to student success, academic excellence, and workforce and economic development. To deliver on those promises we needed to leverage the best technology to modernize our operations and how we engage with our students,” said Dr. Belinda Miles, president of Westchester Community College, Valhalla, N.Y. “By expanding our Oracle footprint  with Oracle Student Cloud we will be able to support a diverse array of academic programs and learning opportunitites including continuing education, while delivering better experiences to our students.”

Oracle Student Cloud solutions, including Student Management and Recruiting, will integrate seamlessly with Westchester’s existing Oracle Campus student information system. With Oracle Student Management, the school will be able to better inform existing and prospective students about classes and services, and Oracle Student Recruiting will improve and simplify the student recruitment process. The college will also be using Oracle Student Engagement to better communicate with and engage current and prospective students.

“Oracle Student Cloud enables organizations such as Westchester to promote an increasingly diverse array of academic programs for successful life-long learning.” said Vivian Wong, GVP higher education development, Oracle. “We are delighted to partner with Westchester on their cloud transformation journey.”

Supporting the entire student life cycle, Oracle Student Cloud is a complete suite of higher education cloud solutions, including Student Management, Student Recruiting, Student Engagement, and Student Financial Planning. As a set of modules, designed to work as a suite, institutions are able to choose their own incremental path to the cloud.     

Contact Info
Katie Barron
Oracle
+1.202.904.1138
katie.barron@oracle.com
Kristin Reeves
Oracle
+1.925.787.6744
kris.reeves@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Katie Barron

  • +1.202.904.1138

Kristin Reeves

  • +1.925.787.6744

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