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Oracle Recognizes Finance Innovation at Modern Business Experience

Thu, 2019-03-21 07:10
Press Release
Oracle Recognizes Finance Innovation at Modern Business Experience Oracle Change Agents of Finance Awards spotlight organizations using innovative technology to transform finance operations and drive business growth

MODERN BUSINESS EXPERIENCE, Las Vegas, NV—Mar 21, 2019

Oracle Change Agents of Finance Awards

To celebrate organizations and finance leaders using technology to transform their business, Oracle today announced the winners of the Oracle Change Agents of Finance Awards. The awards honor Oracle Enterprise Resource Planning (ERP) Cloud and Oracle Enterprise Performance Management (EPM) Cloud customers who have implemented innovative cloud solutions to achieve tangible business results and drive growth across their organization. The 2019 winners include: Argo Group, Diversey, GE, Michael Baker International, MedStar Health, Royal Bank of Scotland, TTI, Inc. and Western Digital.

“The Change Agents of Finance Awards recognize leaders who are reinventing finance through the smart use of technology,” said Doug Kehring, executive vice president, Corporate Operations, Oracle.  “This year’s winners demonstrate innovation in finance, leveraging Oracle ERP Cloud and Oracle EPM Cloud to increase productivity, lower costs, improve controls and expand the influence of finance in their respective organizations.”

The global Oracle Change Agents of Finance Awards is a peer-driven awards program that recognizes the best of 21st century finance. Winners include:

  • Better Together Award: Donald Robertson, VP, chief accounting officer, Western Digital
  • Crystal Ball Award: David Dawson, VP and director, Business Intelligence, Michael Baker International
  • Frugal Finance Award: David Feierstein, SVP, global head of Transformation Office, Diversey
  • Fast Finance Award: Oscar Guerrero, group deputy CFO, Argo Group
  • Oracle Billion-Dollar Story Award: Robert Barocas and the cloud ERP team, GE
  • Roll With It Award: Stuart Wray, head of implementation, Finance Future, Royal Bank of Scotland
  • Shared Services Superstar Award: Chris Goodman, CFO, TTI, Inc.
  • Top Talent Award: Patricia Grubb, VP, Financial Planning and Analysis, MedStar Health
 

The 2019 Change Agents of Finance award winners were announced at Oracle’s Modern Business Experience in Las Vegas, Nevada. Modern Business Experience brings together finance, supply chain and human resources professionals to explore how cloud applications and connected business processes can enhance business agility, drive new business models and create breakthrough experiences for customers, employees, partners, and suppliers.

For additional information on these winners, please visit the Oracle Change Agents of Finance Awards website.

Contact Info
Bill Rundle
Oracle
+1.650.506.1891
bill.rundle@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About Modern Business Experience 2019

Modern Business Experience arms professionals across HR, finance, and supply chain with the tools to create a connected enterprise and thrive in the Experience Economy. For more information, please visit https://www.oracle.com/modern-business-experience/

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Bill Rundle

  • +1.650.506.1891

Oracle Honors HR Trailblazers at Annual Awards Gala

Thu, 2019-03-21 07:05
Press Release
Oracle Honors HR Trailblazers at Annual Awards Gala Rubies Awards showcase organizations that use Oracle HCM technology to make a significant business impact

MODERN BUSINESS EXPERIENCE, Las Vegas, NV—Mar 21, 2019

To celebrate standout HR professionals who are using technology to transform their business, Oracle today announced the winners of the Oracle HCM Cloud Rubies Award. The awards honor Oracle Human Capital Management (HCM) Cloud customers who advocate for innovation, prioritize investment in employees, and have a vision to see the potential of tomorrow’s human resources possibilities, today. The 2019 winners include: UnitedHealth Group, Hilton Worldwide, Hilton Grand Vacations, Mars Petcare, Grupo Bimbo, AfrAsia Bank, Cobham Advanced Electronic Solutions, and Gruppo Mondadori.

“Much of today’s workforce is digitally-native and expects a personalized, seamless HR and employee experience,” said Gretchen Alarcon, group vice president, Oracle HCM Cloud. “It’s harder than ever for HR professionals to attract, onboard, and retain talent, so we’re excited to recognize Oracle customers who are embracing emerging technologies to re-think what is possible.”

The global Oracle HCM Cloud Rubies Awards is a peer-driven program that recognizes HR professionals who have used technology to increase efficiencies, enhance the employee experience, and deliver tangible business results. Winners include:

  • Bottom-Line Bonanza Award: Ann Rogotzke, VP, Human Capital Technology and Programs, UnitedHealth Group
  • It’s a Mobile World Award: Kellie Romack, VP, Digital HR and Strategic Planning, Hilton Worldwide
  • Dynamic Duo or Triumphant Trio Award: Richard Jackson, Senior Vice President and Chief Information Officer, Hilton Grand Vacations
  • M&A Matrimony Award: Karen Peringer, Sr. Director, People & Organization, Mars Petcare
  • Express Lane Award: Eric Cohen, Senior Director, HCM, Grupo Bimbo
  • Keep it in the Family Award: Maureen Treanor, Head of HR and Change Management, AfrAsia Bank Ltd.
  • Productive Powerhouse Award: Roger Casalengo, SVP of HR, Cobham Advanced Electronic Solutions (CAES)
  • Knowledge is Power Award: Daniele Sacco, Group HR and Organization Director of Gruppo Mondadori
 

The 2019 HCM Cloud Rubies award winners were announced at Modern Business Experience in Las Vegas, Nevada. Modern Business Experience brings together finance, supply chain, and human resources professionals to explore how cloud applications and connected business processes can enhance business agility, drive new business models, and create breakthrough experiences for customers, employees, partners, and suppliers.

For additional information on these winners, please visit the Oracle HCM Cloud Rubies Awards website.

Contact Info
Celina Bertallee
Oracle
+1.559.283.2425
celina.bertallee@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About Modern Business Experience 2019

Modern Business Experience arms professionals across HR, finance, and supply chain with the tools to create a connected enterprise and thrive in the Experience Economy. For more information, please visit https://www.oracle.com/modern-business-experience/

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Celina Bertallee

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Oracle Applauds Creators of Legendary Customer Experiences

Thu, 2019-03-21 07:00
Press Release
Oracle Applauds Creators of Legendary Customer Experiences Annual 2019 Markie Awards honor the movers, shakers, and experience makers across marketing, commerce, sales and service

MODERN CUSTOMER EXPERIENCE, Las Vegas, NV—Mar 21, 2019

Annual 2019 Markie Awards

To celebrate the creators of truly great experiences across the entire customer journey, Oracle today announced the winners of the Markie Awards. The awards showcase Oracle Customer Experience (CX) Cloud customers who have delivered standout customer experiences across marketing, sales, service and commerce. This year’s winners include Bonnier News, Samsung Business, Things Remembered, Movember Foundation and the City of Albuquerque, New Mexico.

“The Markie Awards have celebrated the art and science of digital marketing for more than a decade and to reflect the changing way customers interact with brands, we have expanded their scope to celebrate sales, service and commerce professionals as well,” said Christina Cavanna, vice president, Corporate Marketing, Oracle. “The Markies are our way to recognize the people and organizations that push the boundaries of innovation to create outstanding experiences. The results achieved are incredible and Oracle congratulates all of this year’s winners.”

Spanning several categories, the Markie Awards recognize the movers, shakers and experience-makers from across industries. The winners of the 2019 Markie Awards are:

  • The Apex Award for Best Overall Customer Experience: Panasonic Computer Products Europe
  • The Thinker Award for Best Innovation in CX:
    • Best Innovation in Marketing: Snap Tech
    • Best Innovation in Sales: Aon
    • Best Innovation in Service: City of Albuquerque, New Mexico
  • The Insight Award for Best Use of Data: Cisco
  • The Heartstrings People’s Choice Award: Health Resources in Action
  • The Upshot Award for Best Demonstrated ROI:
    • Best Demonstrated ROI in Marketing: Bonnier News
    • Best Demonstrated ROI in Sales & Service: Kenya Revenue Authority
  • The Cultivator Award for Best Lead Management Program: Samsung Business
  • The Omni Award for Best Omnichannel Experience: Things Remembered
  • The Borderless Award for Best International Marketing Campaign: Movember Foundation
  • The Pinpoint Award for Best Account-Based Marketing Strategy: Hewlett Packard Enterprise
  • The Convert Award for Best Commerce Experience: Livelo
 

The 2019 Markie Awards were presented on Wednesday, March 20, during Oracle Modern Customer Experience in Las Vegas. Every year, Modern Customer Experience brings together thousands of leading brands, industry visionaries, product experts and customer experience professionals to discuss the latest trends and best practices in marketing, commerce, sales and service.

Contact Info
Shasta Smith
Oracle
+1.503.560.0756
shasta.smith@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About Modern Customer Experience 2019

Modern Customer Experience arms professionals across commerce, marketing, sales, and service with the tools to deliver legendary customer experiences and exceed in the Experience Economy. For more information, please visit https://www.oracle.com/moderncx/

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Shasta Smith

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Maui and Sons Chile Rides the Oracle Wave to Operational Agility

Thu, 2019-03-21 05:00
Press Release
Maui and Sons Chile Rides the Oracle Wave to Operational Agility Casual clothing retailer builds tech foundation for growth limited only by imagination

REDWOOD SHORES, Calif. and SANTIAGO, Chile—Mar 21, 2019

Maui and Sons Chile

Maui and Sons is one of the best-known surf and skateboard apparel brands in the world, selling in more than 100 countries. When executives at the brand’s regional arm, Maui and Sons Chile, ran into obstacles scaling operations in Latin America, they rethought their technology approach. Bringing in Oracle Retail, Maui and Sons Chile established a foundation for future growth by streamlining inventory, adding new sales channels, and more effectively serving the needs of its customers.

The Chilean-based company runs a complex supply chain that must allow for evolving product design and more than 100 worldwide suppliers who sell the Maui and Sons, Rip Curl and Volcom brands in Chile and Rip Curl and Volcom in Peru. With 30 percent of operations in wholesale and small stores across these regions, the company required detailed plans to deliver the right apparel assortment to each area, including over 10,000 combinations of sizes and colors per season.

“We have been successfully in business for nearly 40 years, but we knew it was time to invest in technology that could take us to the next level. Today, we have effectively documented, automated and organized our processes – removing a lot of the limitations to growing and scaling both our product lines and business throughout regions,” said Felipe Guerrero, chief information officer, Maui and Sons Chile. “With Oracle, we have empowered our people to continue to make a difference and accelerate customer value by placing innovation at their fingertips.”

After a competitive assessment, Maui and Sons Chile chose to modernize its approach with Oracle Retail Merchandising System and Oracle Warehouse Management Cloud. Oracle Database and Middleware solutions also support this new retail foundation.

“Using Oracle, Maui and Sons Chile can gain deep insights into its merchandising, allowing the company to serve its mission of selling high valued brands for young lifestyle consumers more effectively across channels, including in-store and online. We can also better connect suppliers, inventory, and stores to ensure a streamlined operation while delivering stellar service to customers,” said Javier Swinburn, chief project officer, Maui and Sons Chile.

“Today, retail is compressed by several factors—the massive scale of transactions, the narrow windows to fulfill orders, and the complexity of choice and format,” said Mike Webster, senior vice president and general manager, Oracle Retail. “By transforming its operations, Maui and Sons Chile gained operational agility that allows them to respond fast in one of the most sophisticated retail markets in Latin America.”

Maui and Sons Chile completed this strategic business initiative and implemented in 11 months by partnering with Oracle and Oracle PartnerNetwork (OPN) Gold Level member Logic Information Systems. Logic leveraged local retail expertise, cloud capabilities, and the power of the Oracle Retail Reference Library to outline processes and enable choices for Maui and Sons to deploy quickly and effectively.

Contact Info
Kris Reeves
Oracle PR
+1.925.787.6744
kris.reeves@oracle.com
About Oracle Retail

Oracle is the modern platform for retail. Oracle provides retailers with a complete, open, and integrated platform for best-of-breed business applications, cloud services, and hardware that are engineered to work together. Leading fashion, grocery, and specialty retailers use Oracle solutions to accelerate from best practice to next practice, drive operational agility and refine the customer experience. For more information, visit our website www.oracle.com/retail.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

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Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Kris Reeves

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Oracle Cloud Helps Drive Efficiency and Innovation for MGM Resorts International

Tue, 2019-03-19 08:00
Press Release
Oracle Cloud Helps Drive Efficiency and Innovation for MGM Resorts International Entertainment trailblazer moves to cloud applications to support growing and diversifying business demands

MODERN BUSINESS EXPERIENCE, Las Vegas, NV—Mar 19, 2019

 

MGM Grand

Oracle Cloud Applications will support MGM Resorts International’s fast-changing business needs as the entertainment company integrates systems and streamlines operations to drive efficiency and innovation across the enterprise.

MGM Resorts needed a flexible, scalable and secure business platform that would allow it to rapidly adapt to changing demands and maintain its competitive advantage. After carefully evaluating Oracle’s capabilities, MGM Resorts chose Oracle Cloud Applications.

“We selected Oracle Cloud Applications because of the company’s proven track-record moving large complex organizations to more agile cloud technology. With our core business processes in the cloud, we can rapidly evolve our offerings and experiences,” said Kelly Litster, senior vice president of Strategic Initiatives for MGM Resorts International.

With Oracle Enterprise Resource Planning (ERP) Cloud and Oracle Enterprise Performance Management (EPM) Cloud, MGM Resorts will be able to modernize processes, improve finance agility and make strategic, data-based decisions. Oracle Supply Chain Management (SCM) Cloud will enable MGM Resorts to manage its supply chain at scale, with continuous innovation.

“The entertainment industry is at the forefront of the experience economy, pioneering new methods to meet and exceed changing customer expectations,” said Rondy Ng, senior vice -president, Oracle Applications Development. “By moving to the industry leading Oracle ERP Cloud, MGM Resorts will be able to drive operational efficiency across the organization and continually take advantage of the latest innovations to position itself for future growth.”

Oracle is uniquely positioned as the industry’s broadest portfolio of cloud applications, which have garnered significant industry recognition. Oracle ERP Cloud was recently named the only Leader in Gartner’s Magic Quadrant for Cloud ERP for Product-Centric Midsize Enterprises. It was also named a leader in Gartner’s Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises and was positioned in the Leaders quadrant for the 2018 Magic Quadrant for Cloud Financial Close Solutions.

Contact Info
Bill Rundle
Oracle
+1.650.506.1891
bill.rundle@oracle.com
About MGM Resorts International

MGM Resorts International (NYSE: MGM) is an S&P 500® global entertainment company with national and international locations featuring best-in-class hotels and casinos, state-of-the-art meetings and conference spaces, incredible live and theatrical entertainment experiences, and an extensive array of restaurant, nightlife and retail offerings. MGM Resorts creates immersive, iconic experiences through its suite of Las Vegas-inspired brands. The MGM Resorts portfolio encompasses 29 unique hotel and destination gaming offerings including some of the most recognizable resort brands in the industry. Expanding throughout the U.S. and around the world, the company acquired the operations of Empire City Casino in New York in 2019, and in 2018, opened MGM Springfield in Massachusetts, MGM COTAI in Macau, and the first Bellagio-branded hotel in Shanghai. The over 82,000 global employees of MGM Resorts are proud of their company for being recognized as one of FORTUNE® Magazine's World's Most Admired Companies®. For more information visit us at www.mgmresorts.com.

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About Modern Business Experience 2019

Modern Business Experience arms professionals across HR, finance, and supply chain with the tools to create a connected enterprise and thrive in the Experience Economy. For more information, please visit https://www.oracle.com/modern-business-experience/

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Bill Rundle

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It’s Time to Rethink the Customer Experience: Oracle CX Cloud Updates

Tue, 2019-03-19 07:55
Blog
It’s Time to Rethink the Customer Experience: Oracle CX Cloud Updates

By Rob Tarkoff, EVP and GM, Oracle CX Cloud—Mar 19, 2019

Rob Tarkoff

Change is accelerating. Expectations are skyrocketing. Nothing is predictable. The clock is ticking. The one truly finite resource is slipping through our fingers.

But what if Father Time was on our side? What if we had the time to stop and think about what’s truly possible? What if we had the time to make every single customer interaction really matter? And what if we could give time back to our prospects and customers?

I ask because CX is a race against time. It’s no longer about cutting cost or revenue acceleration; instead it’s about the ability to recapture time. And this is not just a speed and efficiency game. It’s about the time to respond, time to purchase, time to anticipate, and time to learn. It’s about looking at the world through your customers’ eyes and asking yourself: Is every experience that my brand delivers worth the time a customer invests with me?

Time is the currency of the Experience Economy. It’s now. It’s urgent. And it’s the context that has shaped the latest updates to the Oracle Customer Experience (CX) Cloud, which we are announcing this week. Let me dive in.

Data Science Investments Help Sales Teams Master the New Science of Sales

Long gone is the idea of a linear “customer journey.” The world simply doesn’t operate that way anymore. Instead, there’s a new science to sales, and the new data and artificial intelligence updates built into Oracle CX Cloud will help our customers master it. Our new Sales Planning offering brings advanced data science to commission modeling, sales forecasting, and territory segmentation—allowing data and algorithms to optimize revenue generation. Also, new integrations with Oracle DataFox, which provide clean, accurate and enriched B2B data to power AI and machine learning capabilities, will help sales teams expand their total addressable market and further increase efficiency. 

Marketing Cloud Updates Help Make Every Customer Interaction Unique

No one wants to be a “target.” No one wants to be “marketed” to. We all know this is true. It wastes our time. That’s why the latest updates to the Oracle Marketing Cloud enable marketers to go beyond traditional approaches to audience targeting and segmentation. By leveraging rich, contextual behavioral insights from across channels, the updates will help marketers take advantage of real-time, contextual customer data to deliver a seamless and hyper-personalized experience every time they interact with customers.

 

Oracle Service Logistics Cloud Brings Service and Supply Chain Teams Together

We don’t want to press 4 for customer service. We don’t want to be put on hold and transferred to the customer service team. We don’t have the time to search for service, and that’s why we are introducing Oracle Service Logistics Cloud. It brings together customer field service and supply chain teams to capture, diagnose, and resolve customer issues quickly and in the most cost-effective way possible. And this solution is an industry first.

Expanded CX Ecosystem: New Slack Integration and Lots More  

As customer expectations change, the way we work together is changing as well. To help bring teams together so everyone can focus on the customer, we are introducing new integrations with Slack. The integrations are another industry first and will help sales and customer service professionals improve collaboration and increase productivity. It’s really cool stuff and is just one example of how we continue to work with partners to help our customers easily take advantage of emerging technologies and meet the demands of the Experience Economy.

In addition to all the different updates, this is a time to learn. At Modern Customer Experience in Vegas this week, we are bringing together thousands of customer experience professionals from across our ecosystem to explore revolutionary concepts, create amazing new experiences, and discuss the power of Oracle CX Cloud. And if you really want to learn from the best of the best, be sure to check out the 2019 Markie Awards.

It’s your time. It’s our time. It’s exciting. It’s scary. But imagine if you will, a world where experiences are ambient, and at the same time, invisible. A world where time is the currency of great customer experiences. It’s where we are going as an industry. It’s a radically different way of thinking about how we interact with customers. Let’s lead it together.

 

It Takes a Village: Oracle Expands CX Partner Ecosystem

Tue, 2019-03-19 07:50
Blog
It Takes a Village: Oracle Expands CX Partner Ecosystem

By Des Cahill, vice president, Oracle—Mar 19, 2019

Des Cahill

These days everyone is trying really hard to deliver amazing customer experiences. However, there’s a truth that is difficult to reconcile: Expectations will continue to shift faster than most organizations are able to evolve or adapt. That sets up the very real potential for falling farther and farther behind.

Now for one more truth: Consumers are in the driver’s seat. They are the true innovators. They will dictate what they want, when they want it, and how they want it, and will not interact with you based on any kind of formulaic customer journey. And they increasingly see experiences as just as important, if not more important, as the actual product or service you deliver.

This is the reality we all work with each day. This is what it means to live in the Experience Economy, and however tempting it might be, the question is not if you’re meeting the expectations of your customers. The question is, what kinds of expectations are you setting for yourselves internally? Are you taking advantage of the latest innovation cycles, or are you sprinting to catch up with them and taking your eye off your core marketing, sales, and service functions in the process? Are you enhancing and augmenting the creativity and ingenuity of your people with technology, or are you saddling them with technology changes that put new limitations on them?

To help our customers answer these questions and spend more time using technology to create breakthrough experiences, and less time agonizing over how technologies are changing, we continue to expand the breadth and depth of the Oracle Cloud Marketplace and ecosystem.

The Oracle Cloud Marketplace is like our Batcave. It enables sales, service, marketing, and commerce professionals to easily browse, evaluate, and choose from hundreds of trusted business applications that are designed to meet unique business needs. This flexibility and choice give Oracle CX Cloud Suite customers the super powers to quickly and easily take advantage of the latest innovations to keep up with ever-changing customer expectations, and to set a new standard of excellence for themselves.

For example, Five9 improves omnichannel customer experiences and contact center productivity. OpenMethods integrates all channels of customer communications. PathFactory connects buyers with the right information when they need it. WalkMe improves the employee experience by adapting technology to users, helping them be more engaged and productive. Conversocial harnesses messaging channels to deliver great conversational customer experiences.

I could go on and on. The options are almost endless and we like it that way. If you are at Modern CX this week in Vegas, take the time to meet with our growing partner ecosystem. If not, don’t worry. You can check out the latest apps and services on the Oracle Cloud Marketplace.

 

Oracle Brings Service and Supply Chain Teams Together with Industry-First Innovations

Tue, 2019-03-19 07:45
Blog
Oracle Brings Service and Supply Chain Teams Together with Industry-First Innovations

By Stephen Fioretti, vice president of product management, Oracle CX Sales and Service—Mar 19, 2019

Stephen Fioretti

Most service organizations have been there: A disgruntled buyer contacts customer service to file an issue and requests a technician. The customer service team, with little insight into the real-time location of field technicians, “guestimates” an arrival time. The technician shows up at a different time and realizes the parts needed for the fix aren’t on-hand. The result: Frustration for all involved, and a negative customer experience that puts future business opportunities at risk.

This situation is all too common and will only increase as more companies offer products as a subscription or a service to supplement their traditional product offering. This trend is called “servitization.” When done well, servitization creates a win-win situation for organizations in the form of a better customer experience and new revenue sources. However, to seize this opportunity, organizations have to move beyond traditional break/fix models. Downtime is expensive with new service or subscription business models, but the good news is that proactive service is attainable with connected devices. Proactive service isn’t the future; it is today.

To address our new service landscape, we’re excited to introduce Oracle Service Logistics Cloud, the industry’s first, end-to-end solution that connects customer experience, field service, and supply chain operations within a single integrated cloud solution. By combining Oracle Customer Experience (CX) Cloud and Oracle Supply Chain Management (SCM) Cloud, Oracle Service Logistics Cloud helps service-based organizations seamlessly manage operations and provide a unified customer experience, all while controlling costs.

With Oracle Service Logistics Cloud, customers will be able to:

  • Achieve a complete, enterprise-wide service solution by eliminating information silos and allowing each service department to work together in real-time.
  • Optimize parts logistics and drive profitability by ordering and shipping parts directly to customers and field technicians, managing technician trunk stock and increasing the accuracy of service debrief and billing.
  • Deliver a seamless customer experience by providing a single point-of-contact throughout the entire issue resolution process.
  • Improve field service by connecting technicians with the rest of the enterprise, while insuring the right technician, with the right skills, and the right parts are meeting all customer commitments.
 

Oracle customers who are already using both Oracle CX Cloud and Oracle SCM Cloud can take advantage of this functionality today. For more information on Oracle Service Logistics Cloud, visit our solutions page.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

Oracle Beefs Up Advanced Support to Help Customers Thrive in the Cloud

Tue, 2019-03-19 07:40
Press Release
Oracle Beefs Up Advanced Support to Help Customers Thrive in the Cloud Advanced support services enable Oracle Cloud Applications customers to boost performance, compliance and user experience

ORACLE MODERN CUSTOMER EXPERIENCE, Las Vegas, NV—Mar 19, 2019

Oracle Advanced Customer Success Services

Oracle’s new Advanced Customer Success Services concierge program, announced today, was designed to give Oracle Cloud Applications customers the resources they need to achieve the best benefits of cloud computing as quickly as possible.

Organizations adopting cloud applications need deep domain and business process expertise, as well as end-user insights, to align resources, drive user adoption and achieve the best business outcomes. To address this need, Oracle Advanced Customer Success Services uses proprietary methodology to target, track, and manage a company’s use of Oracle Cloud Applications. The services are built on native insights and industry best-practices and are delivered by domain experts to help customers leverage their cloud investment in the most effective way possible.

“Consistent with our plans to transform our business and enhance the customer experience, we have taken steps to standardize and automate our cloud solution across our business units,” said Cathy Dondzila, chief accounting officer of Ocwen. “We believe Oracle’s Advanced Customer Success services will help us be more responsive and agile as our business and the mortgage industry continue to evolve. Our Customer Success Manager is a true extension of our team.”

“Support providers are increasingly expanding their capabilities to help customers achieve business outcomes. But this requires significant process, policy, and technology changes,” said Elaina Stergiades, research manager at IDC. “Offerings like Oracle’s baseline platinum support services and customer-specific advanced services can help IT organizations looking to optimize cloud investments, facilitate greater adoption and improve efficiency.”

Oracle Advanced Customer Success Services are delivered by domain experts and cover Oracle’s complete suite of cloud applications, including Oracle Enterprise Resource Planning (ERP) Cloud, Oracle Human Capital Management (HCM) Cloud, Oracle Supply Chain Management (SCM) Cloud and Oracle Customer Experience (CX) Cloud. Oracle’s new Advanced Customer Success Services include:

  • Business continuity assurance: Services that support improved stability and performance by helping the business plan for and manage product releases.
  • Compliance and governance: Oracle customer success managers partner with customers on security audits and provide ongoing compliance guidance.
  • Consumption and adoption: Oracle Advanced Customer Success Services monitor the solution to make sure the application is being used and adopted long-term by employees. Customers also receive best-practice guidance and process reviews to identify opportunities to drive better alignment with the capability of the technology.
  • Continuous improvement: Innovation guidance, success planning and benchmarking to optimize and improve application performance.
  • Change management facilitation: Services to support and guide customers in ensuring the right training and communications are in place for smooth widespread adoption.
 

“Cloud technology has reshaped the IT industry and customers now expect more guidance and support from cloud software vendors. We launched the new Advanced Customer Success Services to help address this growing need and to further raise the bar for customer support in the SaaS industry,” said Catherine Blackmore, group vice president of North America Customer Success at Oracle. “We are excited to be setting a new standard for customer support and will continue to find innovative ways to help our customers succeed in the cloud so they can achieve more value, faster.”

In 2018, Oracle set a new standard for the SaaS industry by launching free platinum-level support services designed to accelerate cloud adoption and ensure customer success. The comprehensive base-support package features 24/7 rapid response technical support, dedicated implementation support, proactive technical monitoring and on-demand education resources. Advanced Customer Success Services are designed to go beyond the free platinum-level services to help customers better align resources; adopt best practices; quantify, communicate and promote value to key stakeholders; streamline technology adoption and drive business outcomes.

Contact Info
Bill Rundle
Oracle
+1.650.506.1891
bill.rundle@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Bill Rundle

  • +1.650.506.1891

Nation’s Leading Real Estate Brokerage Taps Oracle as it Modernizes Home Buying and Selling

Tue, 2019-03-19 07:35
Press Release
Nation’s Leading Real Estate Brokerage Taps Oracle as it Modernizes Home Buying and Selling Berkshire Hathaway affiliate HomeServices of America teams with Oracle to revolutionize the home buying and selling process

MODERN CUSTOMER EXPERIENCE, Las Vegas, NV—Mar 19, 2019

HomeServices of America

HomeServices of America, a Berkshire Hathaway affiliate and one of the country’s premier providers of homeownership services, has selected Oracle Cloud to power the reimagination of the home buying and selling process. With Oracle Cloud, HomeServices, as part of its broader technology initiative, is transforming its operating model to enable its affiliated brands to offer a superior customer experience.

HomeServices is a national network of market-leading residential real estate brokerage, franchise, mortgage, title, escrow and insurance companies. To ensure it empowers its growing network of companies with the innovation and excellence to stay ahead of evolving expectations, HomeServices is modernizing the home transaction experience for home buyers and sellers and the process by which its real estate agents serve them. To automate that process, HomeServices selected Oracle as one of its key technology partners to help it put people and relationships first and revolutionize homeownership services.

“We are committed to delivering exceptional experiences to both our customers and our agents throughout the home transaction process,” said Mike Warmka, executive vice president, HomeServices of America and executive sponsor of this initiative. “Our business model is focused on integrating all the pieces of the real estate transaction and as we continue to grow, we want a technology platform befitting our vision as well as integration for our expanding network of companies. With Oracle Cloud, we will be able to unite our operations and leverage our combined strength to simplify, streamline and automate processes, deliver an entirely new experience and gain efficiencies.”

With Oracle Customer Experience (CX) Cloud, Oracle Enterprise Resource Planning (ERP) Cloud and Oracle Cloud Platform, HomeServices will be able to provide an end-to-end, guided real estate experience to its companies and nearly 44,000 real estate agents across the country. By integrating its core business processes on a connected platform, HomeServices will enable secure transactions to streamline timely qualification and document processes and save time and money by moving from disparate on-premise systems to a complete suite of cloud applications. This solution also positions HomeServices to easily implement new and evolving technologies and sustainably continue to deliver rich and connected real estate experiences.

“HomeServices of America is working to completely transform the home buying and selling experience, while prioritizing people and relationships first, and wanted a technology partner that could support its vision,” said Steve Miranda, executive vice president, Oracle Applications. “With Oracle Cloud, HomeServices will be able to fundamentally change the way we buy and sell homes by uniting on one standardized platform, streamlining and automating key business processes and quickly taking advantage of the latest technologies.”

Contact Info
Kimberly Guillon
Oracle
+1.209.601.9152
kim.guillon@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About Modern Customer Experience 2019

Modern Customer Experience arms professionals across commerce, marketing, sales, and service with the tools to deliver legendary customer experiences and exceed in the Experience Economy. For more information, please visit https://www.oracle.com/moderncx/

About HomeServices of America

HomeServices of America, through its operating companies, is one of the country’s premier providers of homeownership services, including brokerage, mortgage, franchising, title, escrow, insurance, and relocation services. HomeServices of America is the owner of the Berkshire Hathaway HomeServices and Real Living Real Estate franchise networks. HomeServices is owned by Berkshire Hathaway Energy, a consolidated subsidiary of Berkshire Hathaway Inc. HomeServices’ operating companies offer integrated real estate services, including brokerage services, mortgage originations, title and closing services, property and casualty insurance, home warranties, and other homeownership services. Information about HomeServices is available at www.homeservices.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Kimberly Guillon

  • +1.209.601.9152

Oracle Helps Marketers Make Every Customer Feel Special

Tue, 2019-03-19 07:30
Press Release
Oracle Helps Marketers Make Every Customer Feel Special New Oracle Marketing Cloud features help B2B and B2C marketers build tighter customer relationships by tailoring every interaction to each customer’s needs

MODERN CUSTOMER EXPERIENCE, Las Vegas, NV—Mar 19, 2019

Oracle Marketing Cloud

To help marketers create irresistible connected customer experiences, Oracle today unveiled new data-driven features for Oracle Marketing Cloud. The innovations leverage rich behavioral insights from across channels to ensure every customer has a truly personalized experience.

“Our daily lives now consist of hundreds of micro-moments that are constantly reshaping our expectations, and this is forcing marketers to rethink traditional approaches to audience segmentation, targeting, and customer journey planning,” said Shashi Seth, senior vice president, Oracle Marketing Cloud. “The latest innovations within the Oracle Marketing Cloud address this challenge by helping marketers take advantage of real-time, contextual customer data to deliver a seamless and hyper-personalized experience every time they interact with customers.”

Oracle Marketing Cloud enables marketers to build deeper, more profitable customer relationships by eliminating data silos and providing real-time insights into rich behavioral data. The latest innovations take that one step further by providing deep integrations and new capabilities that infuse data into all core marketing processes and save marketers time. This includes updates to Oracle Eloqua, Oracle Responsys, Oracle Infinity, and Oracle Maxymiser.

Oracle Marketing Cloud

Oracle Eloqua updates enable B2B marketers to:

  • Unify Data and Experiences Across Channels: By embedding behavioral analytics and orchestration capabilities of Oracle Infinity into Oracle Eloqua, marketers can use a common behavioral data lake to enhance segmentation, personalization, and orchestration.
  • Improve Performance of Account-Based Marketing (ABM): A new Oracle Eloqua integration with Oracle Data Cloud and Oracle DataFox provides marketers and sales professionals with unprecedented insight into intent and account behaviors.
  • Adopt Marketing Best Practices: New AI and machine learning capabilities within Oracle Eloqua help guide and assist marketers in the adoption of best practices and the creation of more compelling content and customer experiences.

Oracle Marketing Cloud

Oracle Responsys updates enable B2C marketers to:

  • Enhance Segmentation and Targeting: A new Recency, Frequency, and Monetary (RFM) dashboard helps marketers take advantage of statistical models to standardize segmentation, more accurately score engagement, and identify their most valuable customers.
  • Connect Experience Across Channels: A new integration between Oracle Responsys and Oracle Maxymiser helps marketers optimize the conversion funnel and allow for a smoother customer journey by delivering a consistent experience across email and web.
  • Easily Extend Marketing Capabilities: The Responsys Application Development Framework enables marketers to quickly and easily extend existing capabilities by supporting third-party apps created by software vendors, integration partners, or clients.

Oracle Marketing Cloud

Oracle Infinity and Oracle Maxymiser updates enable marketers to:

  • Target in Real-Time: A new Oracle Infinity Action Center helps marketers leverage behavioral data from across touchpoints to create sophisticated, highly tailored segments and engage users with real-time, hyper-personalized communications.
  • Optimize Site Experience: A new integration between Oracle Infinity and Oracle Maxymiser allows marketers to visualize user behavioral activity via heat and zone maps to optimize the website experience for customers and break down silos between personalization, website optimization and digital analytics capabilities.
  • Deliver More Personalized Recommendations: A new Recommender engine helps marketers increase customer engagement by leveraging behavioral data to enable 1:1 targeting at scale and in context. It also enables personalized product, content, and other recommendations to be embedded in site pages.

Oracle Marketing Cloud is part of Oracle Customer Experience (CX) Cloud Suite, which empowers organizations to take a smarter approach to customer experience management and business transformation initiatives. By providing a trusted business platform that connects data, experiences, and outcomes, Oracle CX Cloud Suite helps customers reduce IT complexity, deliver innovative customer experiences, and achieve predictable and tangible business results.

Contact Info
Shasta Smith
Oracle
+1.503.560.0756
shasta.smith@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About Modern Customer Experience 2019

Modern Customer Experience arms professionals across commerce, marketing, sales, and service with the tools to deliver legendary customer experiences and exceed in the Experience Economy. For more information, please visit https://www.oracle.com/moderncx/

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

Talk to a Press Contact

Shasta Smith

  • +1.503.560.0756

Oracle Expands Slack Partnership with Customer Experience Integrations

Tue, 2019-03-19 07:25
Press Release
Oracle Expands Slack Partnership with Customer Experience Integrations New integrations are the first to leverage Slack’s API toolkit within sales and service applications

MODERN CUSTOMER EXPERIENCE, Las Vegas, NV—Mar 19, 2019

Oracle Expands Slack Partnership

Oracle today announced new integrations with Slack to help sales and customer service professionals improve collaboration and increase productivity. The new integrations between Slack and Oracle Customer Experience (CX) Cloud leverage Slack’s platform features to build and support integrations in sales and service applications.

The Slack integration with Oracle CX Cloud helps sales leaders to close deals faster by streamlining collaboration with broader teams, such as account executives, sales management, product specialists and contract managers, and enables deals to be viewed and closed in the context of a Slack channel or conversation. This integration also helps customer service teams solve cases more effectively. It makes it easier for contact center agents and support experts to collaborate on and resolve service requests across the enterprise. 

“As customer expectations continue to change, the way teams work with each other and the role individuals play on those teams, are changing as well,” said Stephen Fioretti, VP of product management, Oracle CX Sales and Service. “To support employees as their roles evolve and change, organizations need technology that can enable new ways of working. The latest integrations between Oracle and Slack will help sales and customer service collaborate more effectively and build on our commitment to providing CX professionals with the tools they need to meet the needs of the Experience Economy.”

This new integration builds on an earlier partnership between the companies to have Oracle Digital Assistant support the most popular collaboration channels, including Slack. Oracle Digital Assistant enables companies to build personalized digital assistants that understand context, derive intent and identify and learn user behaviors and patterns to automate routine tasks proactively, such as expense approvals and meeting reschedules, on behalf of the user.

Contact Info
Kimberly Guillon
Oracle
+1.209.601.9152
kim.guillon@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About Modern Customer Experience 2019

Modern Customer Experience arms professionals across commerce, marketing, sales, and service with the tools to deliver legendary customer experiences and exceed in the Experience Economy. For more information, please visit https://www.oracle.com/moderncx/

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

Talk to a Press Contact

Kimberly Guillon

  • +1.209.601.9152

Oracle Helps Sales Teams Master the New Science of Sales

Tue, 2019-03-19 07:20
Press Release
Oracle Helps Sales Teams Master the New Science of Sales New data science and AI innovations built into Oracle CX Cloud gives sales teams the data-driven insights needed to be more prescriptive in selling efforts

MODERN CUSTOMER EXPERIENCE, Las Vegas, NV—Mar 19, 2019

New Science of Sales

Oracle today unveiled a series of artificial intelligence and data science innovations to help organizations master the new science of sales. The latest Oracle Customer Experience (CX) Cloud innovations enable sales teams to take advantage of data-enriched tools and recommendations to increase sales, improve customer satisfaction and grow customer lifetime value in a world where buyers are more knowledgeable, digitally-savvy and increasingly immune to sales pitches.

“As the shift to digital sales and B2B commerce accelerates, a new science to sales is emerging that requires sales teams to turn data into tangible business intelligence in order to helps sales become the trusted and strategic partners buyers now demand,” said Steve Fioretti, vice president for CX Sales and Service applications, Oracle. “With the latest AI-powered updates to Oracle CX Cloud, we are helping sales teams make every customer interaction matter by taking a prescriptive, data-first approach to the entire sales process.”

Oracle CX Cloud is a trusted business platform that connects data, experiences and outcomes. With Oracle CX Cloud, sales teams can take advantage of a fully-integrated suite of sales, service, marketing and commerce capabilities to go beyond sales force automation, enhance sales engagements, bolster customer relationships and win more business. The latest innovations include:

  • New Oracle DataFox Integrations: Dynamic and contextual company data and signals provided by Oracle DataFox help sales teams expand their total addressable market by identifying prospects that are not in their current systems using Ideal Customer Profile (ICP) criteria. This helps sales teams increase efficiency and drive better outcomes.
  • New AI Sales Planning Tools: Helps sales leaders optimize sales planning and forecasting by analyzing invoiced “sales actual” data to model and predict future trends. Sales Planning enhances the existing Sales Performance Management features.
  • New Task-Based UX and Adaptive Search: Helps sales teams narrow search criteria, eliminating the need to think through the exact search terminology. For example, sales representatives can easily find an account based on a prospect email or identify key accounts that haven’t been touched recently.
  • Smarter Sales Assistant: Gives sales teams time back by automating customer tasks and reshaping the CRM experience to be about productivity. Sales Assistant is smarter with added SMS and Voice skills to manage meetings, opportunities and quotes.
 

Oracle was recently named a Leader in The Forrester Wave™: Sales Performance Management Solutions, Q1 2019. In the report, Forrester states, “Oracle leads the charge with Machine Learning (ML)” and “the platform’s ability to turn large data sets into recommendations through ML is its biggest differentiator.”

Oracle CX Cloud has also received recognition as a Leader in the following analyst reports: The Forrester Wave™: CRM Suites, Q4 2018  and The Forrester Wave™: B2B Marketing Automation Platforms, Q4 2018, Oracle was also recognized as a Leader in the following Gartner reports: Gartner’s July 2018 Sales Force Automation Magic Quadrant, Gartner’s May 2018 CRM Customer Engagement Center Magic Quadrant, and Gartner’s June 2018 Digital Commerce Magic Quadrant.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Contact Info
Kimberly Guillon
Oracle
+1.209.601.9152
kim.guillon@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About Modern Customer Experience 2019

Modern Customer Experience arms professionals across commerce, marketing, sales, and service with the tools to deliver legendary customer experiences and exceed in the Experience Economy. For more information, please visit https://www.oracle.com/moderncx/

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

Talk to a Press Contact

Kimberly Guillon

  • +1.209.601.9152

Oracle Breaks Down Organizational Silos with Supply Chain Innovations

Tue, 2019-03-19 07:15
Press Release
Oracle Breaks Down Organizational Silos with Supply Chain Innovations Powerful new collaboration capabilities in Oracle SCM Cloud enhance supply chain responsiveness and efficiency by bringing teams together

MODERN BUSINESS EXPERIENCE, Las Vegas, NV—Mar 19, 2019

Supply Chain Management

To help global organizations create more responsive and efficient supply chains, Oracle today announced a series of new innovations to Oracle Supply Chain Management (SCM) Cloud. The latest updates will enable organizations to reduce costs and stay ahead of ever-changing customer expectations by connecting customer service and field technicians, aligning orders and invoicing with a project and/or organization, and improving orchestration of vendor-managed inventory.

“Organizations need an efficient and responsive supply chain to stay ahead of constantly changing expectations and that requires trust, transparency and open lines of communication across the entire value chain,” said Jon Chorley, chief sustainability officer and group vice president, supply chain management, Oracle. “The new innovations within Oracle SCM Cloud help customers generate more value from their investment, build adaptable organizations, and lay the foundation for the coming era of blockchain-enabled supply chain transparency.”

Oracle SCM Cloud helps organizations of all sizes easily take advantage of the latest innovations in artificial intelligence, blockchain, and the Internet of Things across their supplier networks to enhance productivity, reduce costs, and minimize risk. The latest innovations within Oracle SCM Cloud include:

  • Field Service Logistics: This new solution enables organizations to quickly resolve customer issues by connecting customer service teams and field service teams. This connection enables customer service to order parts from within a service request, coordinate timely delivery, and manage service technician trunk stock.
  • Project-Driven Supply Chain: This new capability facilitates accurate and timely billing upon fulfillment by integrating and automating the tracking of project attributes and related costs from a sales order.
  • Supply Chain Collaboration: This new vendor-managed inventory assists with replenishment and ensures clear, accurate, and efficient engagement by allowing users to securely share on-hand quantities with selected suppliers.
 

Oracle SCM Cloud is the most comprehensive suite of supply chain cloud applications and was named a Leader in Gartner’s recent “Magic Quadrant for Supply Chain Planning System of Record,” as well as the “Magic Quadrant for Warehouse Management Systems” and “Magic Quadrant for Transportation Management Systems.”

For additional information on Oracle Supply Chain Management (SCM) Cloud, visit FacebookTwitter or the Oracle SCM blog.

Contact Info
Bill Rundle
Oracle
+1.650.506.1891
bill.rundle@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About Modern Business Experience 2019

Modern Business Experience arms professionals across HR, finance, and supply chain with the tools to create a connected enterprise and thrive in the Experience Economy. For more information, please visit https://www.oracle.com/modern-business-experience/

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Future Product Disclaimer

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle?s products may change and remains at the sole discretion of Oracle Corporation.

Talk to a Press Contact

Bill Rundle

  • +1.650.506.1891

Oracle Empowers HR Teams to Reimagine the Workplace Experience

Tue, 2019-03-19 07:10
Press Release
Oracle Empowers HR Teams to Reimagine the Workplace Experience Latest updates extend Oracle’s commitment to making work more human by helping HR personalize interactions for candidates, recruiters, managers, and employees

MODERN BUSINESS EXPERIENCE, Las Vegas, NV—Mar 19, 2019

Oracle Empowers HR Teams to Reimagine the Workplace Experience

To help organizations keep up with the evolving expectations of the global talent economy, Oracle today announced new innovations to Oracle Human Capital Management (HCM) Cloud. The latest innovations make work simpler, smarter and more agile by helping organizations create personalized and on-the-go experiences for every user, from candidates and recruiters to HR professionals, managers, and employees.

“By 2021, only half of organizations will have embraced digital technology to transform their business to be more intelligent and automated, and this is something we’re seeing prominently in HR,” said Mark Smith, CEO and chief research officer, Ventana Research. “Oracle is helping HR professionals stay ahead of this curve. Its investments in innovations, such as mobile-responsive design and digital assistants, are unique in the industry and will help its customers stay at the forefront of the market and achieve long-term success.”

Employers are now facing higher candidate and employee expectations than ever before. Today’s workers are looking for instant access, highly personalized content, and easy-to-use systems whenever and wherever they are. These demands are forcing HR professionals to rethink the way they approach the entire workplace experience. To address this challenge head on, the latest updates to Oracle HCM Cloud provide the tools organizations need to reimagine how HR services are delivered, simplify complex processing, and build a team of the best talent.

Employee and Manager Experience: New chatbot and self-service capabilities deliver mobile access to frequently requested information to save time, enhance accessibility, and improve the employee experience.

  • Digital Assistants: Employees and managers now have access to a wide range of digital assistant self-service use cases accessible though SMS, voice, and chatbots via desktop or mobile devices. Users can get answers to common HR questions asked in thousands of different ways, including time-off availability, benefits coverage, pay slip details, onboarding tasks, and performance evaluations.
  • HR Help Desk: With expanded access now for every employee, the Help Desk knowledgebase empowers every user with smart, self-service offerings, which provide quick and easy access to helpful articles and resources.

Recruiting Experience: New features enable candidate-centric recruiting, which is a completely different approach to traditional recruiting. It reimagines the candidate experience to help attract, engage, and hire the best talent.

  • Tailored Career Sites: Organizations can now create multiple career sites to better target specific candidate pools, such as unique sites to identify college graduates vs. more experienced professionals or dedicated career sites for various business units within larger organizations.
  • Candidate Self-Service: Job candidates now have a variety of self-service access to proactively obtain information, such as their application status, through an embedded chatbot.
  • Streamlined Scheduling: A broad range of interview scheduling capabilities streamline the interview process and enable recruiters to spend less time on tactical scheduling and more time finding the best candidates.

HR Experience: New workforce planning and design capabilities help HR professionals make data-driven decisions and easily deliver a personalized employee experience.

  • Workforce Planning: New features allow supply and demand planning insights to be filtered by key categories, including person, job, and skills, to help HR professionals craft their optimal workforce.
  • HCM Design Studio: The latest updates to the HCM Design Studio make it easier than ever for HR professionals to configure the user experience with the addition of advanced, no-coding-required, configuration capabilities. These capabilities allow HR teams to create unique experiences based on users’ business unit, legal employer, or role. Additionally, new autocomplete rules can reduce the administrative burden of fixing incorrect data.

“Oracle’s commitment to continued innovation allows organizations to make work more human for the entire employee ecosystem,” said Chris Leone, senior vice president of development, Oracle HCM Cloud. “With the Oracle digital assistant, our customers can create a competitive advantage by delivering a seamless, conversational user experience that we know employees want.”

Oracle has introduced these new capabilities at Modern Business Experience in Las Vegas. Modern Business Experience brings together finance, supply chain, and human resources professionals to explore how cloud applications and connected business processes can enhance business agility, drive new business models, and create breakthrough experiences for customers, employees, partners, and suppliers.

To learn more about the latest updates, please visit our Oracle HCM Cloud webpage.

Contact Info
Celina Bertallee
Oracle
+1.559.283.2425
celina.bertallee@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About Modern Business Experience 2019

Modern Business Experience arms professionals across HR, finance, and supply chain with the tools to create a connected enterprise and thrive in the Experience Economy. For more information, please visit https://www.oracle.com/modern-business-experience/

Future Product Disclaimer

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

Forward-Looking Statements Disclaimer

Statements in this article relating to Oracle’s future plans, expectations, beliefs, and intentions are “forward-looking statements” and are subject to material risks and uncertainties. Such statements are based on Oracle’s current expectations and assumptions, some of which are beyond Oracle’s control. All information in this article is current as of March 19, 2019 and Oracle undertakes no duty to update any statement in light of new information or future events.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Celina Bertallee

  • +1.559.283.2425

Oracle Adds AI Smarts to Increase Oracle ERP Cloud’s Market Lead

Tue, 2019-03-19 07:05
Press Release
Oracle Adds AI Smarts to Increase Oracle ERP Cloud’s Market Lead New intelligent assistants and AI capabilities for financial controls reduce manual processes and improve accuracy and compliance

ORACLE MODERN BUSINESS EXPERIENCE, Las Vegas, NV—Mar 19, 2019

Oracle has extended the artificial intelligence (AI) capabilities within Oracle Enterprise Resource Planning (ERP) Cloud and Oracle Enterprise Performance Management (EPM) Cloud. The latest machine learning-based innovations include an expense reporting assistant, project management digital assistant, advanced financial controls and project-driven supply chain management.

“Oracle continues to deliver on the finance innovation promise expected by our customers,” said Rondy Ng, senior vice president, Oracle Applications Development. “Our pervasive AI strategy delivered via continuous product updates ensures rapid adoption with immediate business results. This allows finance and operations teams to stay ahead of the technology curve and retain a competitive advantage.”

More than 6,000 organizations in 112 countries and 23 industries have selected Oracle ERP Cloud to provide a complete, innovative and securely-featured platform for their organization. With Oracle ERP Cloud, organizations of all sizes can quickly and easily take advantage of the latest innovations in artificial intelligence, digital assistants, natural language processing, blockchain, and the Internet of Things to enable enhanced productivity, reduced costs and improved controls.

The latest machine learning-based innovations enable finance and operations teams to spend more time on strategic initiatives that grow the business by increasing efficiency, accuracy and compliance across business processes. New innovations include:

  • Expense Reporting Assistant: Streamlines expense report processing by automatically creating, classifying and matching expense items. Users can interact with the assistant through a powerful voice interface, or simply by sending receipt images to the assistant via email, SMS, Slack or Microsoft Teams. The assistant uses machine learning to improve the automatic classification of expense items, monitor policy violations and reduce audit risks.
  • Project Management Digital Assistant: Provides instant project status updates and enables users to update time and task progress using a digital assistant. The digital assistant learns from your past time entries, project planning data, and the overall context to tailor interactions and smartly capture critical project information.
  • Advanced Financial Controls: Provides continuous analysis of transactions, setups, and configurations to automate audits and help prevent financial leakage. The solution uses self-learning algorithms to examine critical configuration changes and transactions against a library of proven rules leveraging built-in algorithms for fuzzy matching, anomaly detection, Benford analysis, clustering etc. This approach uses data science techniques to allow incidents to be directed to analysts for tracking, investigation and closure.
  • Advanced Access Controls: Automates user security analysis using AI techniques to help protect business data from insider threats and fraud. The solution uses graph-based analysis to accurately and reliably assess violations hidden inside complex, recursive and dynamic security configurations. This technique includes a robust library of configurable, best practice data privacy and SOD rules that can continuously monitor users, roles, privileges, setups and transactions.
  • Intelligent Supplier Management: Oracle DataFox integration enriches supplier profiles with AI-sourced and validated company data to power supplier scoring and categorization. It uses AI techniques to extract dynamic supplier risk signals from news articles and press releases, which are then combined with DataFox’s company data sources to automatically manage supplier risk, by identifying which suppliers are at risk and recommending alternative suppliers.
 

In addition, other machine learning driven innovations for Oracle ERP Cloud previously announced include:

  • Intelligent Payments which enable organizations to reduce costs and build stronger relationships with top suppliers by taking advantage of in-the-moment supplier profile and risk data to generate vendor-specific offers in exchange for early payment of outstanding payables.
  • Intelligent Performance Management which uncovers hard-to-spot data patterns to deliver actionable and contextual insights at the right time, helping improve the quality and business impact of financial and operational decisions.
  • Intelligent Process Automation that enables the automation of labor-intensive tasks and allows organizations to redeploy employees to more strategic and rewarding work.
 

Oracle ERP Cloud was named the sole Leader in Gartner’s Magic Quadrant for Cloud ERP for Product-Centric Midsize Enterprises[1]. In addition, Oracle (ERP Cloud) was named a Leader in Gartner’s “Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises[2],” “Magic Quadrant for Cloud Financial Planning and Analysis Solutions[3]” (with the highest position for its ability to execute) and was also named a Leader in the 2018 “Magic Quadrant for Cloud Financial Close Solutions[4].”

For additional information on Oracle ERP Cloud applications, visit Oracle Enterprise Resource Planning (ERP) Cloud’s Facebook and Twitter or the Modern Finance Leader blog.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

[1] Magic Quadrant for Cloud ERP for Product-Centric Midsize Enterprises (Mike Guay, John Van Decker, et al., 31 October 2018)
[2] Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises (John Van Decker, Robert Anderson, et al., 29 May 2018)
[3] Magic Quadrant for Cloud Financial Planning and Analysis Solutions (Christopher Iervolino, John Van Decker, 24 July 2018)
[4] Magic Quadrant for Cloud Financial Close Solutions (John Van Decker, Christopher Iervolino, 26 July 2018).

Contact Info
Bill Rundle
Oracle
+1.650.506.1891
bill.rundle@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Future Product Disclaimer

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

Forward-Looking Statements Disclaimer

Statements in this article relating to Oracle’s future plans, expectations, beliefs, and intentions are “forward-looking statements” and are subject to material risks and uncertainties. Such statements are based on Oracle’s current expectations and assumptions, some of which are beyond Oracle’s control. All information in this article is current as of March 19, 2019 and Oracle undertakes no duty to update any statement in light of new information or future events.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Bill Rundle

  • +1.650.506.1891

Oracle Adds AI-Sourced and Managed Data to Cloud Applications

Tue, 2019-03-19 07:00
Press Release
Oracle Adds AI-Sourced and Managed Data to Cloud Applications Oracle DataFox’s fast-growing pool of company data boosts performance of Oracle AI-powered applications

MODERN CUSTOMER EXPERIENCE, Las Vegas, NV—Mar 19, 2019

DataFox

To help organizations realize the potential of AI-powered applications, Oracle DataFox has quickly expanded the reach of its pool of AI-sourced and managed data, extending global coverage by almost 30 percent since being acquired by Oracle. With Oracle DataFox, organizations can ensure that clean, accurate and enriched data powers AI and machine learning capabilities within business applications by taking advantage of a powerful AI data engine to constantly refresh data and identify irregularities.

“As more organizations apply machine learning to core business processes, the quality of data being fed to algorithms is the single-most important factor that determines the value of AI results,” said Bastiaan Janmaat, former CEO of DataFox and vice president of Product Management at Oracle. “We built our smart data platform for the AI era and will continue to extend the capabilities beyond sales and marketing to include company-level data for use cases in finance, HR and supply chain.”

With data on millions of organizations, including most public companies worldwide, Oracle DataFox provides access to data on company headcount, funding, revenue, growth signals and awards. In contrast to many other data providers, Oracle DataFox algorithms continuously source, refresh and analyze the data to help ensure it is fresh and accurate, performing more than 49 million customer record updates per week. By providing data that is up-to-date and accurate, Oracle DataFox helps improve the performance of AI capabilities within the latest applications.

The new DataFox integrations with Oracle Enterprise Resource Planning (ERP) Cloud, Oracle CX Cloud and Oracle Marketing Cloud enable improved AI outcomes in procurement, finance, sales and marketing.

  • Oracle ERP Cloud Integration: Provides more informed AI-powered supplier classification and risk signals based on enriched third-party supplier profiles.
  • Oracle CX Cloud Integration: Dynamic and contextual company data and signals provided by DataFox help sales teams expand their total addressable market by identifying prospects that are not in their current systems using Ideal Customer Profile (ICP) criteria. This helps sales teams increase efficiency and drive better outcomes.
  • Oracle Marketing Cloud Integration: A new Oracle Eloqua integration provides marketers and sales professionals with unprecedented insight into firmographics and account behaviors.
 

“Stagnant data sitting unchanged in sales and marketing systems and low-quality public data sources threaten ROI and reduce the effectiveness of AI deployments,” said Clive Swan, senior vice president of Applications Development, Oracle. “DataFox is a key element in Oracle’s AI strategy and will help customers gain more value from the AI embedded in Oracle Cloud Applications. We plan to include more integrations across the entire suite of cloud applications to further enhance AI capabilities across finance, human resources and supply chain.”

Oracle DataFox’s rapidly growing pool of company data is constantly being expanded by its AI-driven data engine. DataFox continuously extracts detailed data on public and private businesses, creating an extensive set of company data that enables customers to reach better decisions and business outcomes.

Contact Info
Bill Rundle
Oracle
+1.650.506.1891
bill.rundle@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

About Modern Customer Experience 2019

Modern Customer Experience arms professionals across commerce, marketing, sales, and service with the tools to deliver legendary customer experiences and exceed in the Experience Economy. For more information, please visit https://www.oracle.com/moderncx/

Future Product Disclaimer

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

Forward-Looking Statements Disclaimer

Statements in this article relating to Oracle’s future plans, expectations, beliefs, and intentions are “forward-looking statements” and are subject to material risks and uncertainties. Such statements are based on Oracle’s current expectations and assumptions, some of which are beyond Oracle’s control. All information in this article is current as of March 19, 2019 and Oracle undertakes no duty to update any statement in light of new information or future events.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

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Bill Rundle

  • +1.650.506.1891

Oracle Makes Developers More Productive with Latest Java Release

Tue, 2019-03-19 06:55
Press Release
Oracle Makes Developers More Productive with Latest Java Release Oracle JDK 12 includes preview of switch expressions plus improvements to garbage collection and class data sharing

Redwood Shores, Calif.—Mar 19, 2019

Java SE 12

Oracle today announced the general availability of Java SE 12 (JDK 12), continuing the six-month release cadence that provides enterprises and developers faster access to completed enhancements to the popular programming language.

The release brings continued improvements to developer productivity, including a preview of switch expressions and abortable mixed collections for G1. All together, these enhancements elevate performance, functionality and security for Java SE Platform implementations in general, and the JDK in particular.

Oracle JDK 12 is the next six-month release following Oracle JDK 11, which was the first Long Term Support (LTS) feature release, per the previously announced 6-month release cadence. In September, 2017, Oracle announced the move to a time-based release model for Java SE with a new feature release every six months. New LTS releases are planned to be released every three years, which started with Oracle JDK 11. Oracle JDK 12 will receive a minimum of two updates per the Oracle CPU schedule before being superseded by Oracle JDK 13, which is due out later this year. The six-month release cadence allows Oracle to deliver new JDK features faster, which helps accelerate adoption and usage by developers.

Similar to JDK 10, which provided twelve enhancements, and JDK 11, which provided seventeen enhancements, Oracle continues to offer new innovation with greater approachability in JDK 12, which brings eight new enhancements focused on improving developer productivity:

For the full list of features introduced in JDK 12, please visit this page.

To give developers more flexibility, Oracle continues to offer the Oracle Java SE Subscription, an affordable, predictable, pay-for-what-you-use offering that provides customers with access to Java SE license and support for the systems that they need, when they need it. Oracle has announced that Spotify, the world’s largest music streaming service, has selected Oracle’s Java SE Subscription in a multi-year agreement for all its Java SE needs.

As with previous Java SE releases, Oracle continues to advance and steward the majority of enhancements in Java SE, including in JDK 12, and to welcome the ongoing technical participation and ecosystem collaboration with the OpenJDK community.

“The Java SE Platform and every new release is the result of a collaboration between countless committed people at Oracle and members of the global Java community via the OpenJDK and Java Community Process,” said Georges Saab, VP of Java Platform Group at Oracle. “Together, we’re moving Java forward faster with the rapid release process and making the Java SE Platform more valuable and accessible to more developers and innovators like Spotify.”

Java is the world’s most popular programming language, with over 12 million developers running Java and more than 1 billion downloads each year. Java is also the #1 developer choice for cloud, with over 21 billion cloud-connected Java virtual machines.

Contact Info
Alex Shapiro
Oracle PR
+1-650-607-1591
alex.shapiro@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Safe Harbor

The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation.

Talk to a Press Contact

Alex Shapiro

  • +1-650-607-1591

Oracle Fortifies Microsoft Teams for Secure Enterprise Use

Tue, 2019-03-19 06:50
Press Release
Oracle Fortifies Microsoft Teams for Secure Enterprise Use Oracle Communications gear certified to safeguard Microsoft Teams collaboration software

Redwood Shores, Calif.—Mar 19, 2019

Oracle and Microsoft have joined forces with the certification of Oracle Enterprise Session Border Controllers (E-SBCs) for use with Direct Routing in Microsoft Teams. Teams provides a 4-in-1 experience across chat, meetings, calling with the Office 365 platform. Together the companies are delivering a safe, fully integrated, real-time voice experience for the many Office 365 customers who use Teams to foster collaboration.

“Oracle’s presence in Fortune 1000 companies worldwide as a leading provider of communications solutions makes them a great choice to help secure the voice network edge for Microsoft Teams,” said Nikolay Muravlyannikov, principal program manager, Microsoft. “Both companies are committed to working together to offer customers a safe and robust collaboration and communications experience.”

More enterprises are turning to VoIP, unified communications solutions and cloud-based services to improve worker collaboration and productivity. But in a recent Oracle survey, “Enterprise Networks in Transition: Taming Chaos” survey, IT leaders cited security, fraud and complexity due to channel proliferation as top concerns. Oracle Communications’ S.A.F.E. (Secure, Analytics, Flexibility, and Extensibility) Architecture, with E-SBC and built in analytics, session management, policy and compliance functionality, helps protect networks running Teams to deliver a highly secure, seamless, multi-tenant collaboration experience.

“Oracle’s deep expertise in securing communication solutions adds a layer of trusted network protection for enterprises deploying Microsoft Teams,” said Doug Suriano, senior vice president and general manager, Oracle Communications.

Oracle’s experience protecting real-time communications in the cloud gives enterprises the confidence to roll out large deployments, whether in a managed hosted environment or on premises. With this collaboration, Managed Service Providers (MSPs) can now have their enterprise customers terminate their trunks in their multi-tenant environments. 

“Today’s digital economy requires workers to collaborate and communicate confidently, intelligently and efficiently in a safe environment to improve both individual and team performance, project execution and business operations,” said Diane Myers, senior research director, IHS Markit. “With smarter and highly secure real-time collaboration tools in place, enterprises can expect to see not only richer engagement, but also enhanced productivity and innovation.”

To learn more about Oracle Communications industry solutions, visit: Oracle Communications, LinkedIn, or join the conversation at Twitter @OracleComms.

Contact Info
Katie Barron
Oracle
+1.202.904.1138
katie.barron@oracle.com
About Oracle Communications

Oracle Communications provides integrated communications and cloud solutions for Service Providers and Enterprises to accelerate their digital transformation journey in a communications-driven world from network evolution to digital business to customer experience. www.oracle.com/communications

About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Katie Barron

  • +1.202.904.1138

Latest Java SE Release Will Power Spotify

Tue, 2019-03-19 06:50
Press Release
Latest Java SE Release Will Power Spotify World's largest music streaming service will use Java SE subscription as part of multi-year pact

Redwood Shores, Calif.—Mar 19, 2019

Spotify

Oracle today announced that Spotify, the world’s largest music streaming service, has selected Oracle’s Java SE Subscription in a multi-year agreement for all its Java SE needs.

Introduced by Oracle in 2018, the Java SE Subscription is a new subscription model that covers all Java SE licensing and support needs and removes enterprise boardroom concerns around mission critical, timely, software performance, stability and security updates. Java SE Subscription complements Oracle’s long-standing and continued free Java SE releases and stewardship of the OpenJDK ecosystem where Oracle now produces open source OpenJDK binaries, enabling developers and organizations that do not need commercial support or enterprise management tools.

“The Java SE Subscription model provides customers with the best flexibility and support from the world’s leading contributors to Java SE,” said Georges Saab, VP of Java Platform Group at Oracle. “Spotify’s decision to engage with the Java SE Subscription model is a testimony to our success engaging with the Java community and to our position as a leader providing both open source and commercially supported Java SE innovation, stability, performance and security updates for the Java Platform.”

Originally launched in 2008 out of Sweden, Spotify is the world’s largest music streaming service with a community of 200+ million users, across 78 markets.

To learn more about Java SE Subscription, please visit https://www.oracle.com/java/java-se-subscription.html. Java is the world’s most popular programming language, with over 12 million developers running Java. Java is also the #1 developer choice for cloud, with over 21 billion cloud-connected Java virtual machines.

Contact Info
Alex Shapiro
Oracle PR
+1-650-607-1591
alex.shapiro@oracle.com
About Oracle

The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Talk to a Press Contact

Alex Shapiro

  • +1-650-607-1591

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